Supervisor - 32 Hour Permanent Contract

Seasalt; Whitmore; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Uniform allowance

50% employee discount

Health Cash Plan

24/7 GP service

Employee Assistance Programme

Flexible benefits

Enhanced family leave

Pensi

Job summary

Seasalt Bromley is seeking a Supervisor to join the team on a 32 hour permanent contract. You will support the Store Manager with daily operations, maintain our service culture, and help drive store performance.

You will lead and coach Sales Advisors, deliver exceptional customer experiences, manage stock and loss prevention, and act as a key-holder when required.

Qualifications

• Coaching will be used to inspire the team to have excellent product knowledge and strong customer service.
• Strong selling ability and commercial thinking to meet KPI targets.
• Ability to adapt to change and stay resilient in a fast-paced store environment.

Responsibilities

• Support the management team in delivering a service culture that puts the customer first.
• Guide Sales Advisors on omni-channel selling and add-on purchases.
• Help drive store sales, profitability and KPI achievement.
• Implement store visuals, merchandising and stock processes, maximising opportunities.

Skills

Customer service

Sales driven

Adaptable mindset

Feedback coaching

Job description

Originally selling workwear to local mariners and practical overalls to artists, our story began in a small shop in Penzance in 1981. Over the years we’ve grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, but never losing touch of our roots. Our passion for well‑crafted clothing, exemplary customer service and connection to our local communities drives everything we do. As we continue to grow in the UK and internationally, we are focussed on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, building a team that shares our values. Each employee plays a part in the success of Seasalt, and this was evidenced by our Drapers Award win of “Best Place to Work”.

Our Supervisors take responsibility of the store and team members when required. They deliver exceptional customer service, ensure the shop always looks it’s best and support the Store Manager and Assistant Store Manager with the day‑to‑day running of the store.

We now have a fantastic opportunity for a Supervisor to join the Bromley team on a 32 hour permanent contract.

Responsibilities

• Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do
• Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add‑on purchases
• Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement
• Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
• Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services
• Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business
• Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health, and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others
• Being a key-holder for the store and having sole responsibility for running the store when require

Skills & Qualities

• Coaching will come naturally to you; you’ll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills.
• Driving sales, thinking commercially, and working towards KPI’s will be really important to you and is key to this role.
• Difficult situations don’t phase you as you have an adaptable and resilient attitude, being able to respond positively to change.
• You’ll be confident in giving feedback to all members of the team, along with sharing ideas with management on how to drive performance.

What we offer

• Hourly rate: £14.9531 days (FTE) paid annual leave, increasing with length of service
• Uniform allowance
• Attractive 50% employee discount
• Health Cash Plan scheme to cover costs of everyday health expenses plus virtual 24/7 GP service
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling
• Flexible benefits scheme to personalise your benefits package
• Enhanced family leave policies
• Pensi