Supervisor - 16 Hour Permanent Contract

Seasalt; Silverburn; On-site; GBP 18,046; Part time

Benefits offered by this job

Hourly rate of £13.10

31 days paid annual leave

50% employee discount

Health Cash Plan

Pension Scheme with 7% contributions

Learning and Development opportunities

Job summary

A thriving retail lifestyle brand in Silverburn seeks a Supervisor to lead the team, ensuring exceptional customer service and store standards. The successful candidate will manage sales, support the Store Manager, and foster a positive working environment. This permanent role offers a competitive salary with comprehensive benefits including a 50% employee discount and flexible working options.

Qualifications

• Proven experience in a retail environment, ideally in a supervisory role.
• Strong communication skills with the ability to provide feedback.
• A passion for customer service and team development.

Responsibilities

• Support store management in creating a service-oriented culture.
• Guide the Sales Advisor team on sales techniques and customer engagement.
• Drive store sales and profitability while achieving KPIs.
• Implement visual merchandising and store standards.
• Manage stock, cash handling, and store safety protocols.

Skills

Customer service skills

Team leadership

Sales driving

Resilience

Job description

Seasalt is a thriving retail lifestyle brand who put its customers at the heart of everything we do. Our success relies on a talented retail team who bring our values to life by helping our customers dress with creativity and confidence season after season.

Our Supervisors take responsibility of the store and team members when required. They deliver exceptional customer service, ensure the shop always looks its best and support the Store Manager and Assistant Store Manager with the day-to-day running of the store.

We now have a fantastic opportunity for a Supervisor to join the Silverburn team on a 16 hour permanent contract.

You'll Help Us By

• Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do
• Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases
• Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement
• Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
• Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services
• Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business
• Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health, and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others
• Being a key-holder for the store and having sole responsibility for running the store when required

The Skills You'll Be Sharing With The Team

Coaching will come naturally to you; you’ll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills. Driving sales, thinking commercially, and working towards KPI’s will be really important to you and is key to this role.

Difficult situations don’t phase you as you have an adaptable and resilient attitude, being able to respond positively to change. You’ll be confident in giving feedback to all members of the team, along with sharing ideas with management on how to drive performance.

Why We Hope You'll Love Working With Us

The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.

Benefits

• Hourly rate: £13.10
• 31 days (FTE) paid annual leave, increasing with length of service
• Uniform allowance
• Attractive 50% employee discount
• Health Cash Plan scheme to cover costs of everyday health expenses plus virtual mental health support
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including online therapy and counselling
• Flexible benefits scheme to personalise your benefits package
• Enhanced family leave policies
• Pension Scheme with generous 7% employer contributions
• Life assurance programme
• Learning and Development opportunities
• Do Good Things with our two days per year paid volunteering opportunities
• Employee networks to develop and provide support to our people, including the Inclusion Network
• 100’s of savings on top retailers and gym memberships through our discount hub

At Seasalt we have a brilliant team of people - they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness, and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles. We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow - so please apply if this is a role that would make you excited to come to work every day.