Supervisor - 14 Hour Permanent Contract

Seasalt; Totnes; On-site; GBP 9,900 - 14,000; Part time

Benefits offered by this job

Hourly rate £13.60 (FTE) paid annual/0

Uniform allowance

50% employee discount

Health Cash Plan

Employee Assistance Programme

Flexible benefits

Enhanced family leave

Pension

Job summary

Seasalt in Totnes is seeking a Supervisor for a 14 hour-per-week permanent contract. You will lead the Sales Advisor team, drive omni-channel selling, and support store leadership to achieve sales, profitability and KPIs.

The role requires strong customer service, coaching ability, and adaptability. You will help with stock, loss prevention, safety and store operations, while acting as a key-holder when needed.

Qualifications

• Coaching and developing a sales team to deliver excellent customer service.
• Strong focus on achieving KPI targets.
• Flexible and resilient with good communication.

Responsibilities

• Support the management team in creating a service culture that puts the customer first.
• Guide Sales Advisor team on omni-channel selling and add-ons to drive sales.
• Support store leadership with driving sales, profitability and KPI achievement.
• Implement store visuals and maximise commercial opportunities using product and bestseller data.
• Train Sales Advisors on brand, products, design inspiration and services.
• Communicate store performance to management and stakeholders, flag risks and opportunities.
• Assist Store Manager with stock, loss prevention, health & safety and store operations.
• Act as a key-holder and run the store when required.

Skills

Coaching

Sales driven

Customer service

Leadership

Job description

About the Company

Originally selling workwear to local mariners and practical overalls to artists, our story began in a small shop in Penzance in 1981. Over the years we’ve grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, but never losing touch of our roots. Our passion for well-crafted clothing, exemplary customer service and connection to our local communities drives everything we do. As we continue to grow in the UK and internationally, we are focussed on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, building a team that shares our values.

Each employee plays a part in the success of Seasalt, and this was evidenced by our Drapers Award win of “Best Place to Work”.

Role Overview

We now have a fantastic opportunity for a Supervisor to join the Totnes team on a 14 hour permanent contract.

Key Responsibilities

• Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do
• Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases
• Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement
• Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
• Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services
• Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business
• Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health, and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others
• Being a key-holder for the store and having sole responsibility for running the store when require

Key Skills / Profile

• Coaching will come naturally to you; you’ll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills.
• Driving sales, thinking commercially, and working towards KPI’s will be really important to you and is key to this role.
• Difficult situations don’t phase you as you have an adaptable and resilient attitude, being able to respond positively to change.
• You’ll be confident in giving feedback to all members of the team, along with sharing ideas with management on how to drive performance.

Why we hope you'll love working with us

The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing. These include:

Benefits

• Hourly rate: £13.6031 days (FTE) paid annual leave, increasing with length of service
• Uniform allowance
• Attractive 50% employee discount
• Health Cash Plan scheme to cover costs of everyday health expenses plus virtual 24/7 GP service
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling
• Flexible benefits scheme to personalise your benefits package
• Enhanced family leave policies
• Pension