Supervisor (30hr) - Cambridge

Dr. Martens; United Kingdom; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

65% off footwear

50% off accessories

Bonus incentives

Pension contribution

Volunteer days

Job summary

Dr. Martens in Cambridge is seeking a Senior Sales Assistant for 30 hours per week to deliver an outstanding customer experience and support store operations in the absence of managers.

Reporting to the Store Manager, you will engage customers, drive sales, and help with day-to-day tasks to keep the store running smoothly. You will lead by example, coach junior colleagues, and maintain brand standards while handling till duties and complex enquiries.

Qualifications

• Similar experience in a key holder or supervisory role with elevated Sales Assistant responsibility.
• Strong customer service mindset and ability to drive it in a team.
• Excellent communication skills with the ability to inspire.
• Commercial mindset – experience with revenue targets and assisting team members to reach them.
• Experience leading a team to drive sales.
• Professional, but authentic and fearless.

Responsibilities

• Achieve your own sales targets and motivate the team to reach theirs.
• Provide excellent customer service at all times.
• Follow all store operating procedures (delivery, clock in/out, stock takes, replenishment).
• Handle till transactions in line with operating procedures.
• Handle more complex customer enquiries.
• Assist management in coaching and mentoring junior team members.
• Act as key holder and assume store responsibility in the absence of the manager.
• Any other reasonable tasks as instructed by store management.

Skills

Customer service

Communication

Team leadership

Sales driven

Job description

We're looking for a Senior Sales Assistant to join our fantastic Cambridge for 30 hours per week.

THE GIG

Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager.

THE STUFF THAT SETS YOU APART

• Achieving your own sales targets and motivating the team to reach theirs
• Provide excellent customer service at all times
• Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
• Follow all H&S procedures to maintain a healthy, safe and tidy work environment
• Handle till transactions in line with operating procedures
• Handle more complex enquiries from customers
• Assist management team in coaching and mentoring more junior members of the team
• Act as key holder and assume responsibility for store for short periods in the absence of the manager
• Any other reasonable task as instructed by the store management team

OUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life.

We live and breathe our Fundamentals: INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.

Working for Dr. Martens is everything you’d expect it to be. We’re a diverse, passionate bunch who believe each role is as unique as the person who does it.

To be our Supervisor you will possess these qualities;

• Similar experience in a key holder or supervisory role with elevated Sales Assistant responsibility
• Working with a fashion/lifestyle brand would be a bonus!
• Strong understanding of customer service and how this can be driven in a team
• Strong communication skills with the ability to inspire
• Commercial mindset - Experience with revenue-driving targets and the ability to support team members reaching them
• Experience of leading a team to drive sales
• Professional, but also authentic and fearless!

WHAT’S IN IT FOR YOU?

• Welcome pair of Docs
• 65% off all footwear & 50% off all accessories
• Opportunities for growth
• Bonus incentives
• 2 paid volunteer days per year
• Pension contribution
• Complimentary access to virtual GP via the RetailTrust
• Access to our Employee Assistance Programme & Mental Health First Aiders

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.