Supervisor (30hr) - Cambridge

Dr. Martens plc; Cambridge; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Welcome Docs

65% off footwear

50% off accessories

Opportunities for growth

Bonus incentives

Pension contribution

Virtual GP access

Job summary

Dr. Martens plc in Cambridge is seeking a Senior Sales Assistant for 30 hours per week to deliver outstanding customer experiences and support daily store operations.

You will report to the Store Manager, work as a key holder when required, and help mentor junior staff while driving sales targets and maintaining store standards.

Qualifications

• Experience in a supervisory or key holder role.
• Experience with a fashion/lifestyle brand is a bonus.
• Strong communication and inspirational leadership.
• Commercial mindset with revenue-driving focus.
• Proven ability to lead and develop a sales team.

Responsibilities

• Achieve own and motivate team sales targets.
• Provide excellent customer service at all times.
• Follow store procedures for delivery, clock in/out, stock takes, replenishment.
• Handle till transactions in line with procedures.
• Coach and mentor junior team members; act as key holder when needed.
• Step in for management in absence of Store Manager.

Skills

Sales experience

Key holder experience

Customer service

Team leadership

Retail brand knowledge

Tools

POS systems

Job description

We're looking for a Senior Sales Assistant to join our fantastic Cambridge for 30 hours per week.

THE GIG

Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager.

THE STUFF THAT SETS YOU APART

• Achieving your own sales targets and motivating the team to reach theirs
• Provide excellent customer service at all times
• Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
• Follow all H&S procedures to maintain a healthy, safe and tidy work environment
• Handle till transactions in line with operating procedures
• Handle more complex enquiries from customers
• Assist management team in coaching and mentoring more junior members of the team
• Act as key holder and assume responsibility for store for short periods in the absence of the manager
• Any other reasonable task as instructed by the store management team

OUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life.

We live and breathe our Fundamentals: INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.

Working for Dr. Martens is everything you’d expect it to be. We’re a diverse, passionate bunch who believe each role is as unique as the person who does it.

To be our Supervisor you will possess these qualities;

• Similar experience in a key holder or supervisory role with elevated Sales Assistant responsibility
• Working with a fashion/lifestyle brand would be a bonus!
• Strong understanding of customer service and how this can be driven in a team
• Strong communication skills with the ability to inspire
• Commercial mindset - Experience with revenue-driving targets and the ability to support team members reaching them
• Experience of leading a team to drive sales
• Professional, but also authentic and fearless!

WHAT’S IN IT FOR YOU?

• Welcome pair of Docs
• 65% off all footwear & 50% off all accessories
• Opportunities for growth
• Bonus incentives2 paid volunteer days per year
• Pension contribution
• Complimentary access to virtual GP via the RetailTrust
• Access to our Employee Assistance Programme & Mental Health First Aiders

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.