Assistant Store Manager - (Exeter 39 Hours)

Dr. Martens; Topsham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus incentives

65% off footwear

50% off accessories

2 paid volunteer days per year

Generous holiday allowance

Matched pension contributions

Opportunities for growth

Virtual GP via RetailTrust

Employee Assistance Programme & Mental

Job summary

Dr. Martens is seeking an engaging Assistant Store Manager for our Exeter store. You will lead a diverse team with the Store Manager, driving customer experience, coaching staff and ensuring KPIs are met.

We value proactive development, strong teamwork, and the ability to deliver excellent service. The role offers growth opportunities, employee benefits, and a supportive work environment for frontline leadership.

Qualifications

• Experience as Assistant Store Manager or Supervisor in fashion/lashion brand.
• Proven coaching, development and mentoring skills.
• Sales focus with ability to drive store goals and objectives.
• Fluency in English at a business level; additional languages a plus.
• Good IT skills – comfortable with Microsoft Office and POS systems.

Responsibilities

• Manage day-to-day retail operations to company expectations (coaching, sales analysis, visual merchandising and administration).
• Take responsibility for the store and team in the absence of the Store Manager.
• Oversee health and safety and security issues within the store.
• Achieve set KPI’s (sales, CR, UPT) in line with the store P&L budget.
• Lead high standards of customer experience and product knowledge through coaching.
• Ensure stock management procedures are followed including stock takes and deliveries.
• Collaborate with Store Manager, Regional Manager and Head Office to align on commercial decisions.

Skills

Store leadership

Coaching

Sales driven

English fluency

POS systems

Microsoft Office

Fashion/lifestyle experience

Tools

POS systems

Microsoft Office

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

SO WHATS THE STORY - Assistant Store Manager - Exeter

We are looking for an engaging, inspirational Assistant Store Manager to help lead the diverse team at our store.

Our Assistant Store Manager will work in hand in hand with our Store Manager creating a strong partnership to provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr. Martens. While also focusing on your own development, you will be a driving force in cultivating a great working environment within your store always ensuring your teams well-being is at the heart of your decision making.

Assistant Store Manager - Exeter

• Take responsibility of day-to-day retail operations to company expectations (Coaching, sales analysis, visual merchandising and administration)
• Assume complete responsibility of the store & team in absence of the Store Manager
• Take responsibility for health & safety and security issues within the store
• Achieve set KPI’s (i.e. Sales/CR/UPT) in line with the store P&L budget
• Leading and implementing high standards of customer experience and product knowledge within the team through a coaching approach to create a seamless and consistent customer experience.
• Ensuring appropriate stock management procedures are followed including stock take, process deliveries, loss prevention actions etc.
• Work closely with your Store Manager, Regional Manager and Head Office functions to take commercial decisions for your store in line with our business objectives.

At Dr.Martens your duties will go hand in hand with the below qualities;

• You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members.
• Great relationship management that delivers results through effective teamwork
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing.

To be our Assistant Store Manager you should have/or be;

• Passion for our product.
• Similar experience in an Assistant Store Manager or Supervisor role, ideally within a fashion/lifestyle brand, for a few years.
• Confident in coaching, developing and mentoring teams.
• Sales oriented and able to drive others to achieve store goals and objectives.
• Demonstrates resilience, together with a solution driven mindset.
• Fluency in English at a business level. Additional languages would be a benefit.
• Good IT skills – confident to use Microsoft Office and POS systems.

WHAT’S IN IT FOR YOU?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Opportunities for growth
• Complimentary access to virtual GP via the RetailTrust
• Access to our Employee Assistance Programme & Mental Health First Aiders

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.