Supervisor - 16 Hour Permanent Contract

Seasalt; West of England; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Uniform allowance

Employee discount (50%)

Health Cash Plan

Employee Assistance Programme

Flexible benefits

Enhanced family leave

Job summary

Seasalt is seeking a Store Supervisor for Cribbs Causeway on a 16 hour permanent contract. You will support the Store Manager, lead a team of Sales Advisors, and drive excellent customer service while ensuring the store looks its best and meets sales targets.

You will train staff on product knowledge, brand values and services, manage stock and loss prevention, and collaborate with leadership to deliver a great customer experience across omni-channel channels.

Qualifications

• Coaching team to deliver excellent product knowledge and customer service.
• Drive sales and achieve KPIs, with a commercially minded approach.
• Adaptable and resilient in a dynamic retail environment.
• Confidently give feedback and share ideas to improve performance.

Responsibilities

• Support management in creating a service culture focused on the customer.
• Lead Sales Advisors on omni-channel selling and add-on purchases.
• Support store leadership in sales, profitability and KPI achievement.
• Execute visual merchandising and stock controls to maximise opportunities.
• Train team on brand, products and services.
• Communicate performance to the team and stakeholders, flag risks.
• Support Store Manager with operations, security, health and safety.

Skills

Coaching

Sales driven

KPI awareness

Customer service

Job description

Originally selling workwear to local mariners and practical overalls to artists, our story began in a small shop in Penzance in 1981. Over the years we’ve grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, but never losing touch of our roots. Our passion for well-crafted clothing, exemplary customer service and connection to our local communities drives everything we do. As we continue to grow in the UK and internationally, we are focussed on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, building a team that shares our values. Each employee plays a part in the success of Seasalt, and this was evidenced by our Drapers Award win of “Best Place to Work”.

Our Supervisors take responsibility of the store and team members when required. They deliver exceptional customer service, ensure the shop always looks it’s best and support the Store Manager and Assistant Store Manager with the day-to-day running of the store.

We now have a fantastic opportunity for a Supervisor to join the Cribbs Causeway team on a 16 hour permanent contract.

You’ll help us by:

• Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do
• Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases
• Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement
• Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
• Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services
• Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business
• Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health, and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others
• Being a key-holder for the store and having sole responsibility for running the store when require

The skills you’ll be sharing with the team:

• Coaching will come naturally to you; you’ll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills.
• Driving sales, thinking commercially, and working towards KPI’s will be really important to you and is key to this role.
• Difficult situations don’t phase you as you have an adaptable and resilient attitude, being able to respond positively to change.
• You’ll be confident in giving feedback to all members of the team, along with sharing ideas with management on how to drive performance.

Why we hope you’ll love working with us: The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important.

These include:

• Hourly rate: £13.6031 days (FTE) paid annual leave, increasing with length of service
• Uniform allowance
• Attractive 50% employee discount
• Health Cash Plan scheme to cover costs of everyday health expenses plus virtual 24/7 GP service
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling
• Flexible benefits scheme to personalise your benefits package
• Enhanced family leave polici