Sales Advisor - 10.5 Hour Permanent Contract

Seasalt; Heamoor; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Hourly rate

Uniform allowance

Employee discount

Health Cash Plan

Employee Assistance Programme

Flexible benefits

Pension scheme

Life assurance

Learning and Development

Volunteer days

Job summary

Seasalt in the UK is seeking a Part Time Sales Advisor for a 10.5 hour per week contract at our Penzance shop. You will be the face of the Seasalt brand, delivering inspiring service and sharing our design inspiration with customers, while supporting store operations and customer experience.

You will help drive sales across channels, maintain merchandising standards, and contribute to stock management and loss prevention. A passion for service and team spirit is essential.

Qualifications

• Demonstrates high standards of customer service and brand knowledge.
• Excellent communication and interpersonal skills.
• Ability to work with a team to achieve store KPI targets.

Responsibilities

• Deliver exceptional and inspiring service with knowledge of Seasalt products and services.
• Recommend additional services and solutions to drive sales and collect customer data.
• Support online order processing and drive multi-channel sales across channels.
• Resolve customer issues promptly with first point resolution approach.
• Assist Store Manager and team to drive store sales, profitability and KPI achievement.
• Contribute to store visuals, merchandising standards, and use product and bestseller data to maximise opportunities.
• Be flexible with responsibilities including stock management, loss prevention, health & safety, and store safety.

Skills

Customer service

Communication

Teamwork

Job description

Originally selling workwear to local mariners and practical overalls to artists, our story began in a small shop in Penzance in 1981. Over the years we've grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, but never losing touch of our roots. Our passion for well-crafted clothing, exemplary customer service and connection to our local communities drives everything we do. As we continue to grow in the UK and internationally, we are focussed on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, building a team that shares our values. Each employee plays a part in the success of Seasalt, and this was evidenced by our Drapers Award win of "Best Place to Work". Like all our retail employees, our Sales Advisors are ambassadors for Seasalt, embodying our values by putting our customers at the heart of everything they do. They are an essential part of the team, supporting store management and creating a memorable shopping experience for every customer. We have a brilliant opportunity for a Part Time Sales Advisor on a 10.5 hour permanent contract to join the team in our beautiful shop in Penzance.

You’ll help us by:

• Delivering an exceptional and inspiring service, demonstrating a thorough knowledge of our brand, products, design inspiration and services
• Recommending additional services and solutions to our customers to drive sales and gather customer data
• Actively driving sales across channels by introducing customers to our website, using it as a selling tool and supporting with the processing of online orders
• Having a first point resolution approach to any customer issues or feedback and actively seeking out solutions for the benefit of the customer
• Supporting the Store Manager and team to drive store sales, profitability and consistent KPI achievement
• Helping with implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
• Having a flexible approach to your work, playing an active role in all operational tasks such as management of stock, loss prevention, health and safety, and store safety standards amongst others

The skills you'll be sharing with the team: Your high standards of customer service will be really important to you and is extremely valued in this role. The enthusiasm and energy you have shines through as you enjoy working and being a part of a team of like-minded people. Effectively communicating both with your team and our customers will come naturally. The commitment you have to your work is evident and you enjoy seeing the results of this. Difficult situations don't phase you as you are able to adapt, show resilience and have the confidence to work independently.

Why we hope you'll love working with us:

The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing. These include:

• Hourly rate: £13.1031 days (FTE) paid annual leave, increasing with length of service
• Uniform allowance
• Attractive 50% employee discount
• Health Cash Plan scheme to cover costs of everyday health expenses plus virtual 24/7 GP Service
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling
• Flexible benefits scheme to personalise your benefits package
• Enhanced family leave policies
• Pension Scheme with generous 7% employer contributions
• Life assurance programme
• Learning and Development opportunities
• Do Good Things with our two days per year paid volunteering opportun