Supervisor

JD Group; Willerby; On-site; GBP 21,000 - 25,000; Full time

Job summary

JD Group is seeking a Supervisor to support the shop floor, helping colleagues maintain high service standards and brand-aligned presentation. You will assist with daily operations, including opening/closing procedures and till operations, while driving sales through excellent customer service.

The role focuses on guiding a team in a fast-paced retail environment, upholding strong communication and attention to detail to deliver exceptional store performance.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.

Responsibilities

• Deliver excellent customer service by supporting customers and resolving queries.
• Monitor service levels and assist with product placement to support sales.
• Maintain store standards: cleanliness, presentation and brand alignment.
• Assist with opening/closing tasks, till operations and cashing up.
• Provide supervision and guidance to colleagues on shift.
• Communicate effectively to support team and store goals.

Skills

Customer service

Team leadership

Communication skills

Attention to detail

Job description

As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance. You'll also support daily operational tasks as directed by Store Management.,

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organized, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
  Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Desirable Attributes

• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.
• Effective problem-solver with strong customer service and resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.