Supervisor

mearsgroup; Staines-upon-Thames; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Company van

Fuel card

Uniform

Staff perks with Mears Rewards

Volunteering leave

25 days annual leave

Job summary

Pyramid Plus is seeking a skilled Building Maintenance Supervisor in Staines to lead reactive repairs and planned maintenance across occupied properties. The role is field-based, supervising a team while ensuring safety, quality and resident satisfaction.

42.5 hours/week, full-time permanent contract, with a company van and fuel card. Join a growing social housing contract and play a pivotal part in delivering compliant, efficient services and driving improvements in operations and customer

Qualifications

• Experience as Maintenance Supervisor or similar in housing or property maintenance.
• Proven track record in Health & Safety and compliance activities.
• Experience delivering planned and reactive maintenance in occupied properties.
• Full, valid UK driving licence.

Responsibilities

• Supervise day-to-day delivery of planned and reactive maintenance across occupied properties.
• Ensure all works are completed safely, efficiently, and to required quality standards.
• Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction.
• Allocate resources and operatives effectively to meet service targets and contractual obligations.
• Manage work schedules and priorities to minimise disruption to residents.
• Ensure full compliance with Health & Safety regulations, COSHH, and company procedures.
• Lead and support a team of operatives, providing guidance and performance management.
• Identify training needs and coordinate development opportunities for team members.
• Monitor and maintain company assets including vehicles, tools, PPE, and van stock.
• Oversee material usage and procurement to ensure cost-effective operations.
• Act as a key point of contact for residents and liaise with client representatives.

Skills

People management

Communication skills

Planning & organisation

Problem-solving

Health & safety awareness

Leadership

Education

City & Guilds or equivalent in a relevant trade discipline

Tools

IT literacy

Job description

Annual salary: up to £46,338.60

Supervisor

Location: Staines

Full Time Permanent

Salary up to £46,338.60 per annum, plus, company van & fuel card

42.5 hours per week (8-5 Monday- Friday)

Pyramid Plus is a dynamic joint venture between A2Dominion and Mears Property Services, delivering high-quality repairs, maintenance, compliance, planned replacements, and fire risk assessment works. Serving over 23,500 homes, we complete more than 38,000 repairs, 1,000 void refurbishments, and install 600 kitchens and bathrooms each year. With a strong pipeline of upcoming projects, we're entering an exciting phase of growth. This role offers the opportunity to be a key member of the senior management team, driving the successful delivery of our planning and customer service functions at the heart of our operations.

We're currently seeking a skilled and experienced Building Maintenance Supervisor to lead our team as part of a social housing contract in Staines. This is a dynamic, field-based leadership role where you'll oversee the delivery of reactive repairs and planned maintenance across occupied properties. This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You'll play a key part in ensuring homes are safe, compliant, and ready for residents, making a real impact in the community.

Duties:

• Supervise day-to-day delivery of planned and reactive maintenance works across occupied properties
• Ensure all works are completed safely, efficiently, and to required quality standards
• Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction
• Allocate resources and operatives effectively to meet service targets and contractual obligations
• Manage work schedules and priorities to minimise disruption to residents
• Ensure full compliance with Health & Safety regulations, COSHH, and company procedures
• Carry out quality inspections and ensure corrective actions are implemented where necessary
• Lead and support a team of operatives, providing guidance, coaching, and performance management
• Identify training needs and coordinate development opportunities for team members
• Enforce HR policies including attendance, conduct, and grievance procedures
• Monitor and maintain company assets including vehicles, tools, PPE, and van stock
• Oversee material usage and procurement to ensure cost-effective operations
• Use system reports to track performance, resource deployment, and asset condition
• Act as a key point of contact for residents, ensuring professional communication and issue resolution
• Liaise with client representatives and suppliers to coordinate service delivery
• Assist with budget control, forecasting, and identifying operational efficiencies
• Provide cover for other supervisors during absence or peak periods
• Attend toolbox talks, training sessions, and formal company meetings
• Ensure all activities reflect company values and maintain a professional image at all times

Role Criteria:

• Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance
• Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
• Experience delivering planned and reactive maintenance in occupied properties
• City & Guilds or equivalent in a relevant trade discipline
• Full, valid UK driving licence
• Strong understanding of Health & Safety regulations, including COSHH
• Excellent interpersonal and communication skills
• Effective people management with the ability to lead, mentor, and develop teams
• Strong customer focus and commitment to service excellence
• Problem-solving mindset with a results-driven approach
• Strong planning and organisational abilities
• Decisive decision-making under pressure
• Ability to negotiate and influence across teams and stakeholders
• IT literate with confident oral and written communication skills

Benefits we can offer you.

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies
• Company Van, Fuel Card, and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.