General Manager

BLACK SHEEP COFFEE LTD; Norwich; On-site; GBP 32,000 - 33,000; Full time

Job summary

Black Sheep Coffee in Norwich is seeking a driven General Manager to lead store operations, drive sales and coach a fast-moving team to deliver consistent, high-quality service.

You will manage cash handling, stock control, rosters and KPI reporting, while upholding brand standards, health and safety, and exceptional customer experience in a busy café.

Flexibility for varied shifts including early mornings, evenings and weekends is essential to succeed in this role.

Qualifications

• Experience and enthusiasm for management with ability to drive sales and exceed KPI’s.
• Strong background in team management in a fast-paced environment.
• Flexible availability including some early mornings, evenings, weekends and holidays.

Responsibilities

• Make amazing coffee and products and ensure the team does too.
• Deliver unforgettable customer service and handle complaints professionally.
• Thrive in a fast-paced environment and maintain quality and accuracy during peak periods.
• Manage cash-up and bank drops following all procedures.
• Lead and train the team, communicate clearly and calmly during shifts.
• Maintain a clean, safe workspace and uphold brand professionalism.
• Keep service running smoothly, drive sales and receive stock orders.
• Run the numbers: drive sales, profitability, and KPI reporting.
• Create team schedules to align with footfall and busy periods.
• Lead by example with attendance, timekeeping, food safety and conduct.

Job description

General Manager - Black Sheep Coffee

Hours: 45 Contracted Hours Per Week - Full Time

Pay: Up to £32000-33000 per annum

Rota: Varied shifts Mon-Sun, including some openings and/or closings

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.

We are after experienced and enthusiastic Managers who can drive sales and exceed KPI’s. With a strong background in team management and proven ability to thrive in a fast-paced environment. We’re looking for people who are driven, communicative and passionate about all things’ coffee!

What You'll Do As General Manager

• Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time. Ensuring your team do too.


• Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.


• Thrive in a fast-paced environment - work with speed and efficiency during peak periods while maintaining quality and accuracy.


• Manage compliant cash-up and bank drops - Follow all cash-handling, safety, and security procedures.


• Be a true team player - Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift.


• Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, compliance checklists.


• Keep service running smoothly and drive sales place and receive stock orders to always ensure full availability.


• Run the numbers - drive sales and profitability while managing reports, stock takes and hitting store KPIs.


• Create team schedules - forecast footfall and busy periods to schedule the right people at the right time.


• Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.

What We're Looking For In A General Manager

• A positive attitude and strong communication skills


• Ability to multitask and stay focused in a fast-paced environment


• Previous management experience within coffee or food service industry


• Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 3 weeks in advance.

About Black Sheep Coffee

We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be a part of a company that’s making a difference, jump on in.