Supervisor

JD GROUP; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading omni-channel retailer in the sports and outdoor industry as part of the Junior Management team. This role involves providing managerial support, enhancing customer service, and driving sales performance. You will play a crucial part in maintaining store standards and training new staff, while also utilizing your skills in time management and communication to foster a positive shopping experience. With a commitment to personal development and a range of exciting benefits, this opportunity is perfect for those looking to grow within a dynamic and innovative environment.

Benefits

Incremental Holiday Allowance

Discretionary Bonus Scheme

Staff Discount

Personal Development Opportunities

Qualifications

• Experience in retail supervision is advantageous.
• Strong time management and communication skills are essential.

Responsibilities

• Provide excellent customer service and handle complaints effectively.
• Supervise staff and ensure sales targets are met.
• Assist in training and development of new and existing staff.

Skills

Retail Supervisor experience

Time Management

Verbal Communication

Written Communication

IT Skills (Microsoft Outlook, Word, Excel)

Job description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview:

Being part of the store's Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service

1. Provide customers with excellent levels of Customer service.
2. Deal with customer complaints and enquiries, providing the best possible outcome.
3. Ensure the personal appearance of sales staff is in line with company guidelines.
4. Have an understanding of the Customer Service measuring programme.

Sales

1. Ensure that targets are achieved and, where possible, exceeded.
2. Monitor staff service levels in order to maximise store sales.
3. Utilise in-store devices, making sure that the customer is offered the whole product range.
4. Use reports to assist you in product placement of key selling lines.

Visual Merchandising

1. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
2. Provide assistance with the maintenance of standards on the sales floor.
3. Keep stock clean and presentable at all times.

Training & Development

1. Encourage personal progression throughout your store.
2. Provide assistance with the induction and training of new starters.
3. Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.

Skills/Experience/Knowledge Needed

1. Retail Supervisor experience would be advantageous.
2. Excellent Time Management skills.
3. Strong verbal and written communication skills.
4. IT skills - Microsoft Outlook, Word and Excel.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

1. Incremental Holiday Allowance
2. Discretionary Bonus Scheme
3. Staff Discount On JD Group and other brands within the organisation
4. Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.