Supervisor

BLACK SHEEP COFFEE LTD; Lancaster; On-site; GBP 27,000 - 32,000; Full time

Job summary

Black Sheep Coffee is seeking a front of house leader in Lancaster to drive sales, service and morale in a fast-paced setting. You will guide a team, deliver exceptional customer experiences at the register, and ensure quality across coffee and food offerings.

40 contracted hours per week with varied shifts Mon-Sun. The role requires strong communication, leadership, and hands-on training to maintain brand standards and daily operations in-store.

Qualifications

• Previous management experience within coffee or food service industry.
• Strong communication and multitasking abilities are essential.
• Flexible availability including mornings, evenings, weekends and holidays.

Responsibilities

• Make amazing coffee and products and ensure quality throughout the shift.
• Deliver excellent customer service and handle complaints professionally.
• Work efficiently during peak periods while maintaining quality and accuracy.
• Manage cash-up procedures and banking drops following safety rules.
• Train and support team members; communicate clearly during shifts.
• Maintain a clean, safe workspace and complete daily checks.
• Place and receive stock orders to ensure full availability.
• Lead by example, upholding attendance, timekeeping and food safety standards.

Skills

Positive attitude

Strong communication skills

Multitasking ability

Previous management experience (coffee

Job description

Hours: 40 Contracted Hours Per Week - Full Time

Pay: £13.15 per hour

Rota: Varied shifts Mon-Sun, including some openings and/or closings

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.

We’re looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast-paced and rewarding role.

What You'll Do

• Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time. Ensuring your team do too.
• Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
• Thrive in a fast-paced environment - work with speed and efficiency during peak periods while maintaining quality and accuracy.
• Manage compliant cash-up and bank drops - Follow all cash-handling, safety, and security procedures.
• Be a true team player - Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift.
• Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, compliance checklists.
• Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
• Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.

What We're Looking For

• A positive attitude and strong communication skills
• Ability to multitask and stay focused in a fast-paced environment
• Previous management experience within coffee or food service industry
• Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance.

About Black Sheep Coffee

We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be a part of a company that’s making a difference, jump on in.

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