HR Manager

BLACK SHEEP COFFEE LTD; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Monthly Coffee Allowance

Discounted food & items in stores

Fully stocked fridge with breakfast &饮

Quarterly At-home Coffee Order

Annual bonus up to 15%

Job summary

Black Sheep Coffee is seeking an experienced HR Manager to own day-to-day HR operations across shops and the support office, delivering people initiatives and driving a high-performing, inclusive culture. You will work with the People Director and key managers to support the business in its growth trajectory.

You will directly manage the HR Coordinator, ensure GDPR-compliant data handling, and lead on policies, performance, and engagement initiatives to shape an exceptional employee experience.

Qualifications

• CIPD qualification preferred but not essential.
• Proven HR generalist experience in a fast-paced, multi-site environment (retail/hospitality desirable).
• Strong working knowledge of UK employment law and leading ER cases end-to-end.

Responsibilities

• Oversee employee relations matters and manage complex cases in collaboration with senior leaders.
• Run day-to-day HR operations and manage the HR Coordinator to maintain lifecycle processes.
• Develop and implement policies with the team to ensure compliance and alignment with best practices.
• Coordinate performance management, training initiatives and development programmes.
• Support culture, engagement and inclusion initiatives across the business.
• Maintain HR metrics and support delivery of people initiatives.

Skills

HR Generalist

Employee relations

People operations

UK employment law

Data analysis

Coaching managers

Education

CIPD qualification

Tools

HRIS

Payroll software

Job description

Position: HR Manager

Location:SE1, London

Salary: Up to £50,000 per annum, plus a potential 15% discretionary bonus

Department: People Team

Reporting to: People Director

About Black Sheep Coffee:

Join the thriving team at Black Sheep Coffee, the rapidly expanding fourth largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story.

Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene.

With our continuous expansion plans, there has never been a more exciting time to join us. As a member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry.

We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact.

Don’t miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee. Join Black Sheep Coffee today and embark on a rewarding career that offers unlimited potential.

Position Overview:

We are looking for a hands-on and experienced HR Manager to take ownership of day-to-day HR operations and employee relations across our shops and support office, while supporting the delivery of wider people initiatives. This is a true generalist role where you will support the delivery of agreed people initiatives, helping us build an exceptional, high-performing and inclusive culture.

You’ll work closely with the People Director, Head of L&D, Talent Manager and Content Manager to support us on our mission to make Black Sheep Coffee one of the best places to work on the high street.

You will directly manage the HR Coordinator to ensure the employee life-cycle, our people processes, systems and practices are best in class.

Responsibilities:

Employee Relations

• Oversee, support and lead ER matters and support complex cases with the Head of Operations and/or People Director on employee relations matters, including disciplinaries, grievances, performance issues, investigations and TUPE.
• Partner with operations managers and other key stakeholders to provide clear, pragmatic guidance, building their capability to handle ER issues confidently and consistently.
• Ensure all ER practices align with UK employment law and company values.

People Operations & HR Systems

• Manage day-to-day running of the HR function, including the day-to-day management of the HR Coordinator.
• Oversee and manage core HR operations for the full employee life-cycle; including onboarding, HR inbox management, maintaining accurate employee records and off-boarding.
• Continuously improve HR systems, processes, and workflows to enhance efficiency and the overall employee experience.
• Ensure accurate and compliant handling of employee data in line with GDPR and UK legislation.

Policies & Best Practice

• Work with People Director and the General Counsel to develop, implement and maintain company policies to ensure compliance with employment laws and organisational standards.
• Communicate policy changes effectively across the organisation and provide guidance to managers and employees.
• Conduct periodic policy audits to ensure consistency, fairness, and alignment with best practices.

Performance, Learning & Development

• Coordinate the annual performance management cycle.
• Identify training needs and deliver workshops and development initiatives to support continuous learning across the business.
• Work with L&D to ensure training is relevant and up to date, enabling managers to manage and support employees.

Culture, Engagement & Inclusion

• Support employee engagement activities that foster a positive, collaborative and high-performing culture.
• Promote inclusive practices across HR processes.
• Champion diversity, equity and inclusion, ensuring it is embedded into all people processes and decisions.
• Help shape an employee experience that inspires people to grow and build their careers with us.

People Strategy & Insights

• Work with managers to implement agreed people initiatives.
• Maintain and report on HR metrics.
• Support the People Director with the delivery of people initiatives.

Requirements:

• CIPD Qualified, preferred but not essential.
• Proven HR generalist experience in a fast-paced, multi-site environment (retail or hospitality desirable).
• Strong working knowledge of UK employment law and leading ER cases end-to-end.
• Experience coaching, influencing and building capability in managers.
• Comfortable supporting people projects.
• Experience with HR systems and confident using data to drive decisions.
• A people-first mindset with a passion for culture, engagement and development.

Benefits:

• Monthly Coffee Allowance
• Discounted food and any other items in our stores
• Fully stocked fridge with breakfast items and soft drinks
• Quarterly At-home Coffee Order
• Recognition Rewards
• Phone bills reimbursed (up to £50)
• Yearly bonus - up to 15% (dependent on eligibility)
• Weekly cash plan (money when you need it through Stream)
• Increase your monthly savings with the 5% Boost on Build Pots through Stream
• Access to hundreds of high street retailer discounts through Stream
• Access to a Financial Coach via Stream
• Access to a fully comprehensive wellness app offered as part of our Employee Assistance Programme
• Employee Assistance Programme for when you need advice
• Training and opportunity to progress your career
• Friday Drinks - Pub booked for last Friday of each month
• Summer & Winter Socials
• Pension through NEST
• Long Service Reward Scheme
• Enhanced Maternity Pay