Supervisor

Lindt & Sprungli (U.K.) Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Chocolate allowance

Chocolate discounts

Birthday day off

Personal development allowance

Chocolate giveaways

Job summary

Lindt & Sprüngli (U.K.) Limited is seeking a store leadership role at the Piccadilly Circus location. You will support the store management team, motivate chocolate advisors, and contribute to achieving retail targets while upholding Lindt service quality and product presentation.

You will be a brand ambassador, deliver exceptional customer experiences, and help maintain Visual Merchandising standards in a fast-paced luxury retail setting in London.

Qualifications

• Proven experience in a retail environment.
• Numerate with strong analytical and IT skills.
• Self-motivated with a results-driven mindset.
• Excellent interpersonal and communication skills.
• Commitment to brand standards and customer experience.

Responsibilities

• Support store management in motivating and developing a team of chocolate advisors to meet retail plan.
• Contribute to operational excellence and financial performance of the store.
• Act as Lindt brand ambassador delivering Lindt service and customer centric culture.
• Maintain monthly visual merchandising standards and stay informed on local market trends.
• Collaborate with line manager on PDP goals and conduct regular progress reviews.
• Ensure food safety, health and safety compliance, and loss prevention measures.

Skills

Retail leadership

Team motivation

Customer service

Sales analysis

Communication

Visual merchandising

Job description

A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate

We have an exciting opportunity where you could be a part of our incredible team. In this role you will … Support the store management team in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action

Where you’ll be based

This role is based in Piccadilly Circus Store and is 40 hours per week

Key Responsibilities

• Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
• Track store KPI’s and support the store management team to identify opportunities and risks, supporting a clear course of action
• Align with line manager on action plans from store performance reviews
• Collaborate with store management team on opportunities for key trading periods
• Delivering and Developing Operational Excellence Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
• Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc. Comply with company Health and Safety policy and procedure, and take associated actions to ensure a safe working environment for all Escalate issues to the store management team when necessary in a timely manner
• Delivering Outstanding Premium Visibility and Communication with our Customers Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
• Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice
• Maintain monthly visual merchandising plan to company standard
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
• Understand and actively anticipate consumer needs and go the extra mile to delight customers
• Leading for an Inspiring Place to Work Take responsibility for developing your own skills and capability and support a learning culture Collaborate with line manager in order to achieve your own agreed PDP objectives Participate in monthly 1-2-1s with your Line Manager to guide your own performance Work with line manager to resolve personal performance issues in a timely manner Align with line manager on action plans from personal performance reviews

Ice Cream and Drinks Responsibilities

• Maintain high standards in food safety and health safety in store. Ensure that all IC&D related documents/records are kept up to date. Be knowledgeable and confident about the products that are served. Produce and prepare all the products in line with brand standards. Ensure IC&D area is fully operational during store trading times. Provide training and coaching to colleagues to ensure all team members are confident in the IC&D station.

What experience you’ll bring

• Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer Proven track record of delivering performance at a high level within a team Numerate with good analytical and IT skills A highly motivated self-starter, with a drive for results Excellent interpersonal skills, able to build relationships internally and externally An infectious can do attitude – ready to try new things and enthuse everyone you meet Being yourself every day We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

What you can expect from us

In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 a year personal development allowance, birthday day off and so much more! Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.