Casual Sales Assistant

Lindt & Sprungli (U.K.) Limited; Braintree; On-site; GBP 12,000 - 15,000; Part time

Job summary

Lindt UK is recruiting for a Customer Service role at the Braintree store on a zero‑hour contract. You will work with the store team to achieve targets, deliver the Lindt service proposition, greet customers, and process transactions with a can‑do attitude while upselling and introducing customers to our loyalty program.

The role covers stock delivery and replenishment, keeping the stockroom organized, maintaining full shop floor fixtures, and communicating low levels to management.

Qualifications

• Proven experience within a retail organisation.
• Highly motivated self-starter with drive for results.
• Excellent interpersonal skills and ability to build relationships.
• Positive attitude and willingness to try new things.

Responsibilities

• Work with team and Management to achieve store targets.
• Provide excellent standard of customer service.
• Accurately processing transactions through the till.
• Upsell and add on items as well as offering alternatives.
• Support team with the Sampling of products and introducing customers to our Loyalty program.
• Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all.

Skills

Retail experience

Customer service

Interpersonal skills

Teamwork

Self-motivated

Job description

About Lindt

A little bit about Lindt We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean‑to‑bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate

We have an exciting opportunity where you could be a part of our incredible team. In this role you will:

• Support the store management team towards the accomplishment of the retail plan
• Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
• Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action.

Where you’ll be based

This role is based in the Braintree Store and is a Zero hour contract.

Key Responsibilities

Customer Service Role

• Work with team and Management to achieve set store targets.
• Be committed to working hours/working pattern.
• Provide excellent standard of customer service.
• When in work always have a can‑do attitude
• Have good working relationships in store and be part of the team.
• Greet customers.
• Accurately processing transactions through the till
• Upsell and add on items as well as offering alternatives.
• Effectively manage queues.
• Support team with the Sampling of products and introducing customers to our Loyalty program
• Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all

Delivery / Stock / replenishment

• Work with team and Management to achieve set store targets.
• Be committed to working hours/working pattern.
• When in work always have a can‑do attitude
• Have good working relationships in store and be part of the team.
• Comply with company Health and Safety policy and procedures and take associated actions to ensure a safe working environment for all.
• Processing deliveries efficiently
• Keep stockroom organized and rotated.
• Keeping shop floor fixtures full
• Clear communication to management regarding low levels / sell outs VM / Gift Specialist Role

VM / Gift Specialist Role

• Work with team and Management to achieve set store targets.
• Be committed to working hours/working pattern.
• When in work always have a can‑do attitude
• Reactive positively to change in pace.
• Have good working relationships in store and be part of the team.
• Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
• Support team in ensuring store always looks presentable and shoppable.
• Build gifting to company guidelines.
• Monitor Gifting levels, best sellers and react appropriately.

What experience you’ll bring

• Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
• A highly motivated self‑starter, with a drive for results
• Excellent interpersonal skills, able to build relationships internally and externally.
• An infectious can do attitude – ready to try new things and enthuse everyone you meet
• Being yourself every day

Being Yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

Looking to grow your career in a dynamic, international setting?

Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business.

About the Lindt & Sprüngli Group

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long‑established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.