Assistant Store Manager

Lindt & Sprungli (U.K.) Limited; Gloucester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus

Pension

Life cover

Chocolate allowance

Chocolate discount

Personal development allowance

Job summary

Lindt & Sprüngli (U.K.) Limited is seeking a retail leader to support the Store Manager, motivate a team of chocolate advisors, and deliver outstanding Lindt Service. This brand-new White City Store role is 40 hours per week and focuses on driving sales and excellent customer experiences.

You will track KPIs, coach colleagues, and uphold brand standards while ensuring food safety. Competitive compensation and benefits are offered to the right candidate.

Qualifications

• Proven management experience within a retail organisation.
• Ability to lead and develop a high-performing team.
• Strong numeracy and IT skills with data-driven mindset.

Responsibilities

• Support the Store Manager to motivate and develop the team.
• Drive sales and store profitability while meeting KPIs.
• Maintain high standards of food safety and brand integrity.
• Provide training and coaching to colleagues in IC&D and customer service.

Skills

People leadership

Team development

Analytical and IT skills

Customer service excellence

Results-driven

Tools

Point of Sale systems

KPI tracking

Microsoft Excel

Job description

A little bit about Lindt We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

In this role you will:

• Support the Store Manager in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan
• Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
• Embody the Lindt brand with passion and create a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
• Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action

Where you’ll be based

This role is based in our brand new White City Store and is 40 hours per week

Key Responsibilities

• Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
• Track store KPI’s, identifying opportunities and risks, supported by a clear course of action

Ice Cream & Drinks Responsibilities

• Be accountable for maintaining high standards in food safety and health safety in store.
• Ensure all team members training records are in date.
• Ensure that all IC&D related documents/records are kept up to date.
• Be knowledgeable and confident about the products that are served.
• Produce and prepare all the products in line with brand standards.
• Ensure the correct level of IC&D components are in stock at all times to meet the sales demand.
• Ensure IC&D area is fully operational during store trading times.
• Provide training and coaching to colleagues to ensure all team members are confident in the IC&D station.

What experience you’ll bring

• Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
• Proven track record of contributing to the management of high performing teams to include an understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes etc.)
• Numerate with good analytical and IT skills
• A highly motivated self-starter, with a drive for results
• Excellent interpersonal skills, able to build relationships and influence at all levels
• An infectious can do attitude – ready to try new things and enthuse everyone you meet
• Being yourself every day
• We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
• Living our values everyday At Lindt UK, our values guide us in everything we do. Being Passionantly Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

What you can expect from us

In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including;

• competitive salary
• bonus
• pension
• life cover
• chocolate allowance
• chocolate give-aways
• chocolate discount
• £100 a year personal development allowance
• birthday day off
• and so much more!

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group!

Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.