Supervisor

Holland & Barrett; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Holiday purchase

Virtual GP access

Life assurance (2x salary)

Colleague discount (25%)

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett in Greater London is seeking a Supervisor to lead the team, deliver outstanding customer experiences and support store goals.

You will coach colleagues, develop product knowledge and complete the Qualified to Advise training to provide trusted health guidance to customers, while driving sales and ensuring operational excellence.

Qualifications

• Experience in retail or customer service.
• Ability to lead and inspire others.
• Excellent communication and product knowledge.
• Passion for health and wellness.
• Strong organisational skills.

Responsibilities

• Lead by example to deliver exceptional customer experiences.
• Coach and develop colleagues to build confidence and knowledge.
• Complete Qualified to Advise training for health guidance.
• Drive sales, stock, visual merchandising and store operations.
• Support performance through planning, cost control and compliance.
• Create a positive, inclusive environment for staff and customers.
• Use digital tools to support store operations.

Skills

Leadership

Coaching

Customer service

Communication

Health knowledge

Merchandising

Digital tools

Tools

POS systems

Job description

At Holland & Barrett, we're trusted partners in helping people make health and wellness a way of life. As a Supervisor, you'll play an important role in creating an exceptional store experience by leading with confidence, supporting your team to grow and helping customers find the right products for their individual wellness journeys. If you're passionate about people, enjoy coaching others and thrive in a fast-paced retail environment, we'd love to hear from you. What you'll be doing

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.
• Experience in retail or customer service, with the confidence to lead and inspire others.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• A passion for health and wellness, with curiosity to keep learning and developing your product knowledge.
• Strong organisational skills and the ability to make sound decisions in a busy retail environment.
• Confidence using digital tools and technology to support customers and day-to-day store operations.
• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary, after 6 months' service).
• £50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps.
• Cycle to Work scheme.