Beauty Advisor

KIKO MILANO; Royal Borough of Kingston upon Thames; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Staff discount

Product allocation

Pension contribution

Employee wellbeing programme

Bonus scheme

Training & development

Maternity/paternity bonus

Referral rewards

Job summary

Kiko Milano is seeking a Beauty Advisor to create exceptional customer experiences and to embody the brand’s bold, inclusive spirit. You’ll be the face of the store, delivering expert makeup advice and making each visit memorable.

In this fast-paced retail role, you’ll drive engagement, awareness and sales while building confidence in customers. You’ll join a vibrant team, benefit from ongoing training and have opportunities to grow with the brand.

Qualifications

• Passion for beauty, self-expression, and customer experience.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced retail environment.
• Commercial awareness and results-driven mindset.
• Collaborative mindset and openness to feedback.

Responsibilities

• Create elevated customer experiences as the brand ambassador.
• Engage with customers to empower self-expression through makeup.
• Build authentic connections and convert shoppers into loyal fans.
• Bring energy, creativity and positivity to every shift on the shop floor.
• Support Store Manager to foster a high-performing, inclusive team culture.

Skills

Brand ambassador

Confident communication

Customer service

Team player

Learner mindset

Job description

Job Description

At KIKO MILANO, being a Beauty Advisor is about more than selling makeup — it’s about creating moments, building confidence, and shaping how customers experience the brand.

Job Description

At KIKO MILANO, being a Beauty Advisor is about more than selling makeup — it’s about creating moments, building confidence, and shaping how customers experience the brand.

You are the face of KIKO, the first connection, the trusted beauty expert, and the energy that brings our stores to life. Through creativity, product knowledge, and genuine connection, you’ll turn everyday visits into unforgettable experiences — while driving performance and representing the bold, inclusive spirit of KIKO. This role is perfect for someone who lives and breathes beauty, loves people, and wants to grow in a fast‑paced, fashion‑forward retail environment.

What You’ll Be Doing

Create Elevated Customer Experiences

• Act as a true brand ambassador — confident, expressive, approachable, and passionate about beauty.
• Deliver engagements that empower customers to express themselves through makeup.
• Build authentic connections, turning shoppers into loyal KIKO fans.
• Bring energy, creativity, and positivity to the shop floor — every shift, every interaction.
• Support the Store Manager in creating a high‑performing, inclusive, and inspiring team culture.

Drive Performance & Commercial Success

• Take ownership of key KPIs such as Conversion, ATV, UPT, and Sales Targets.
• Use customer insight and curiosity to identify opportunities and improve results.
• Contribute ideas to improve KPI’s, engagement, and sell‑through — your voice matters.
• Understand how your individual performance impacts the wider business.

Learn, Grow & Stay Ahead

• Actively participate in product launches, digital learning, and BeKIKO training challenges.
• Stay informed on new collections, hero products, and application techniques.
• Be curious about trends in beauty, fashion, and social media — and share inspiration with the team.
• Take ownership of your development with clear progression opportunities within KIKO.

Operational Excellence & Visual Storytelling

• Follow KIKO’s operational standards to keep the store running smoothly and efficiently.
• Maintain Retail Excellence standards — clean, organised, and on‑brand at all times.
• Support stock management, replenishment, and delivery processes.
• Ensure policies, procedures, and brand guidelines are consistently met.

WHY JOIN KIKO MILANO?

• Be part of a global, trend‑driven beauty brand with strong values and personality.
• A workplace that celebrates individuality, creativity, and diversity.
• Ongoing training, product knowledge, and career development opportunities.
• A dynamic retail environment where no two days are the same.
• A role where you can express yourself, build confidence, and grow your future.

WHAT’S IN IT FOR YOU?

• 28 days’ holiday including Bank Holidays
• Enjoy a 50% staff discount on KIKO MILANO products
• Free allocation of KIKO MILANO products as part of your employee benefits
• 5% employer pension contribution
• Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
• Monthly bonus scheme to reward performance and results
• Ongoing training and career development within KIKO MILANO
• Maternity and paternity bonus
• Employee referral scheme with rewards for recommending great talent

Job Requirements

• Passionate about beauty, self‑expression, and customer experience.
• Confident communicator with a natural ability to connect with people.
• Proactive, positive, and comfortable working in a fast‑paced retail environment.
• Commercially aware with a results‑driven mindset.
• A team player who thrives in a collaborative, inclusive culture.
• Open to learning, feedback, and continuous improvement.

(Retail or beauty experience is a plus — but attitude, energy, and potential matter most.)