Supervisor

Smiggle; Dudley; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Climb the Ladder

Pension scheme

50% store discount

Referral program

28+ days paid holiday

Job summary

Smiggle is hiring a part-time Supervisor for our Merry Hill Store in the West Midlands. You will work closely with the Store Manager to maximise store performance, deliver exceptional customer experiences and guide the team in a fast-paced, hands-on environment while engaging customers with the brand's playful products.

You will lead induction, develop team performance, drive sales targets and maintain stock and merchandising standards.

Qualifications

• Passionate about delivering great guest experiences.
• Ability to motivate and guide a sales team.
• Strong communication and teamwork skills.
• Comfortable working in a fast-paced retail environment.
• Keen eye for visual merchandising and stock control.

Responsibilities

• Support induction of new Sales Assistant team members.
• Work with Store Manager to develop team performance.
• Help develop sales skills, product knowledge and motivation to hit targets.
• Lead daily briefings and communicate targets during the manager's absence.
• Lead by example to provide a positive customer experience.
• Ensure Visual Merchandising briefs reflect brand expectations.
• Manage stock control, stocktakes, and daily line counts.

Skills

Customer advocacy

Multitasking

Energetic and enthusiastic

Adaptable to change

Willingness to learn

Job description

Job no: 826828
Work type: Part time
Location: West Midlands UK
Categories: Retail - Store

Ready to lead, inspire and ignite creativity?

Join us at our Merry HillSmiggle Store as a Supervisor!

As a Supervisor, you will work alongside the Store Manager to maximise store performance whilst delivering exceptional customer experiences, boost sales, and provide guidance to all team members in a fast-paced, hands-on environment, all while playing with the products – approaching every day with an attitude of fun!

Supervisor Job Role:

• Support the induction of new Sales Assistant team members
• Work alongside the Store Manager to support the team’s individual development and team performance
• Assist the Store Manager to develop the sales skills, product knowledge and motivation of the store team to achieve store and individual targets, including brand KPI’s
• Hold daily briefing sessions, share individual sales targets, and focus on daily goals during the Store Manager’s absence or when required
• Lead by example and provide a genuine and unique experience with every customer
• Ensure all Visual Merchandising briefs reflect the company and brand expectations
• Effectively manage the stock control function within the store, conduct stocktake preparation, conduct daily line counts and participate in stocktake

Supervisor Benefits That Speak to You:

• Climb the Ladder: Genuine progression and internal training opportunities are within reach - your career can thrive here.
• Plan for the Future: Our pension scheme helps you secure your financial future.
• Shop Smart: Get a generous 50% store discount to grab your favourite items without breaking the bank.
• Referral program: Our referral program rewards you for recommending friends, making every work connection count.
• Generous 28+ days of paid holiday - embrace relaxation, because we believe in the importance of work-life balance.

At Smiggle, your role isn't just a job; it's a thrilling journey where you'll lead, inspire, and make magic happen every day. Join us and be a part of something extraordinary!

Experience & skills required to become a Smiggler?

• A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
• A natural multitasker who is ambitious, resourceful, and inspires the team to achieve store sales and KPIs.
• A highly motivated individual, brimming with energy & enthusiasm, driven to surpass targets with a can-do attitude.
• Adaptable and unfazed by frequent visual changes in a high-pressure environment.
• Someone who is looking for opportunities to always learn more.

Our Culture is as clear as our name! We're all about joy, friendliness, & fun. We celebrate unique personalities & individuality. Embark on an exciting journey as a Supervisor & become a Smiggler.

We are an equal opportunities employer. We are committed to creating a diverse & inclusive workplace where everyone is treated with respect & dignity. All qualified applicants will be considered for employment without regard to race, religion, sex, gender, gender identity or expression, sexual orientation, ethnic or national origin, disability, age, marital status, pregnancy or maternity or any other legally protected characteristic. We welcome applications from all suitably qualified candidates & encourage a diverse range of applicants to apply.

Advertised: 02 Nov 2026 GMT Standard Time
Applications close:

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