Supervisor - Smiggle UK - White City

Smiggle UK & ROI; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Pension scheme

50% store discount

28+ days paid holiday

Referral program

Internal training opportunities

Job summary

Smiggle UK & ROI in White City is seeking a dedicated Supervisor on a permanent, part-time basis (16-20 hours per week). You will work with the Store Manager to lead a busy team, drive sales, and deliver exceptional customer experiences in a fast-paced, fun environment.

You will mentor staff, manage stock, and ensure visual merchandising aligns with brand standards while maintaining high energy and a positive service vibe for every guest.

Qualifications

• Demonstrated ability to drive customer satisfaction and store performance.
• Ability to support and develop a sales team to meet targets and KPIs.
• Proactive, energetic approach to daily tasks and customer interaction.

Responsibilities

• Support induction of new Sales Assistant team members.
• Assist Store Manager to develop sales skills and motivation of the team.
• Lead daily briefings and communicate targets during shifts.
• Provide an engaging customer experience and role model store standards.
• Ensure Visual Merchandising briefs reflect brand expectations.
• Assist with stock control, stocktakes and daily line counts.

Skills

Customer advocacy

Multitasking & KPI focus

Energetic & can-do

Adaptable to visual changes

Lifelong learner

Job description

Supervisor | White City | Permanent Contract | 16 - 20 Hours | Competitive Salary + Benefits

Ready to lead, inspire and ignite creativity?

Join us at our White City Smiggle Store as a Supervisor!

As a Supervisor, you will work alongside the Store Manager to maximise store performance whilst delivering exceptional customer experiences, boost sales, and provide guidance to all team members in a fast-paced, hands-on environment, all while playing with the products – approaching every day with an attitude of fun!

Supervisor Job Role

• Support the induction of new Sales Assistant team members
• Work alongside the Store Manager to support the team’s individual development and team performance
• Assist the Store Manager to develop the sales skills, product knowledge and motivation of the store team to achieve store and individual targets, including brand KPI’s
• Hold daily briefing sessions, share individual sales targets, and focus on daily goals during the Store Manager’s absence or when required
• Lead by example and provide a genuine and unique experience with every customer
• Ensure all Visual Merchandising briefs reflect the company and brand expectations
• Effectively manage the stock control function within the store, conduct stocktake preparation, conduct daily line counts and participate in stocktake

Supervisor Benefits That Speak To You

• Climb the Ladder: Genuine progression and internal training opportunities are within reach - your career can thrive here.
• Plan for the Future: Our pension scheme helps you secure your financial future.
• Shop Smart: Get a generous 50% store discount to grab your favourite items without breaking the bank.
• Referral program: Our referral program rewards you for recommending friends, making every work connection count.
• Generous 28+ days of paid holiday - embrace relaxation, because we believe in the importance of work-life balance.

At Smiggle, your role isn't just a job; it's a thrilling journey where you'll lead, inspire, and make magic happen every day. Join us and be a part of something extraordinary!

Experience & skills required to become a Smiggler?

• A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
• A natural multitasker who is ambitious, resourceful, and inspires the team to achieve store sales and KPIs.
• A highly motivated individual, brimming with energy and enthusiasm, driven to surpass targets with a can-do attitude.
• Adaptable and unfazed by frequent visual changes in a high-pressure environment.
• Someone who is looking for opportunities to always learn more.

Our Culture is as clear as our name! We're all about joy, friendliness, and fun. We celebrate unique personalities and individuality. Embark on an exciting journey as a Supervisor and become a Smiggler.

We are an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. All qualified applicants will be considered for employment without regard to race, religion, sex, gender, gender identity or expression, sexual orientation, ethnic or national origin, disability, age, marital status, pregnancy or maternity or any other legally protected characteristic. We welcome applications from all suitably qualified candidates and encourage a diverse range of applicants to apply.