Supervisor

Zachary Daniels; City of Westminster; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Generous staff discount

Career progression

Ongoing training

28 days holiday

Growing retail business

Job summary

Zachary Daniels in Covent Garden is seeking an experienced Supervisor to support the Store Manager and motivate the team on the shop floor, delivering excellent customer experiences in a busy fashion retail environment.

The role offers a £31,000 annual salary, a generous staff discount, and clear progression; you will drive sales, coach staff, and ensure high standards of visual merchandising and stock management.

Qualifications

• Experience as Supervisor, Team Leader or Keyholder in retail.
• Strong customer service focus and service delivery.
• Excellent communication and leadership abilities.
• Commercial mindset with awareness of targets and KPIs.
• Hands-on attitude and ability to lead from the front.
• Interest in fashion, lifestyle or customer-focused retail.

Responsibilities

• Support store management with daily running of the store.
• Lead and motivate the team on the shop floor.
• Deliver excellent customer service and experiences.
• Support sales and KPI performance.
• Coach and support team members.
• Maintain high standards of visual merchandising and store presentation.
• Assist stock management and operational tasks.
• Take responsibility for the store when required.

Skills

Customer service

Leadership

Communication

KPI awareness

Job description

Supervisor | Covent Garden | Fashion Retail | £31,000

Are you an experienced Supervisor, Team Leader or Keyholder looking for your next opportunity in fashion retail?

We're looking for a confident and customer-focused Supervisor to join a successful fashion retailer in Covent Garden. This is a great opportunity for someone who enjoys being hands‑on, supporting a team and helping to deliver strong sales and an excellent customer experience in a busy retail environment.

What's in it for you?

• £31,000 salary
• Generous staff discount
• Career progression and development opportunities
• Ongoing training and support
• 28 days' holiday including bank holidays
• Opportunity to join a successful and growing retail business

The Role

As Supervisor, you'll support the Store Manager and Assistant Manager with the day-to-day running of the store. You'll lead by example on the shop floor, help motivate the team and ensure customers receive a great experience.

Key responsibilities include:

• Supporting the management team with the daily running of the store
• Leading and motivating the team on the shop floor
• Delivering excellent customer service
• Supporting sales and KPI performance
• Coaching and supporting team members
• Maintaining high standards of visual merchandising and store presentation
• Supporting stock management and operational tasks
• Taking responsibility for the store when required

About You

We're looking for someone with:

• Previous experience as a Supervisor, Team Leader, Keyholder or Senior Sales Assistant within retail
• A passion for customer service and delivering great experiences
• Strong communication and leadership skills
• A commercial approach and understanding of sales targets and KPIs
• A hands‑on attitude and willingness to lead from the front
• The confidence to support and motivate a team
• An interest in fashion, lifestyle or customer‑focused retail

If you're an experienced Supervisor looking for your next challenge in Covent Garden, we'd love to hear from you.

BH37581