Supervisor

Super8; City of Westminster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave

Staff discount 50%

Free staff meals

Discounted dining at local restaurants

Pension scheme

Mental health support

Cycle-to-work scheme

Refer a Friend bonus

Travel opportunities to suppliers

Laptop contribution £300

Job summary

Kiln in Soho seeks an enthusiastic Supervisor to join our team. You will manage a section in a fast-paced environment, ensuring timely service, and provide exceptional hospitality and product knowledge to guests.

Leading and developing the waiting team, you’ll align with our brand ethos and participate in daily briefings and training sessions. A strong leadership mindset and a desire to grow within our restaurant group are essential.

Qualifications

• Previous experience as a supervisor, head waiter, or waitress in a similar fast-paced setting.
• A creative mindset with a keen eye for detail.
• Min of 2 years experience.
• Full UK right to work documents.

Responsibilities

• Managing a section in a fast-paced environment with timely service.
• Providing exceptional hospitality and customer care.
• Sharing knowledge of products and suppliers with guests.
• Overseeing the front-of-house team for seamless operations.
• Leading and training the waiting team to deliver outstanding service.
• Opening, handover and closing duties to prepare the restaurant and FOH for briefings.

Skills

Leadership

Customer service

Flexibility

Attention to detail

Team management

Job description

About Us:

Kiln is a Thai-inspired open-kitchen restaurant in Soho, cooking with charcoal-fired woks and grills. Our cuisine is influenced by the border regions of Thailand, Myanmar, and Laos. We source exceptional produce from trusted farmers and growers. We foster a fast-paced, friendly environment where research, creativity, and new ideas are encouraged. Kilnhas won multiple awards and appeared on prestigious restaurant lists, earning its place as a key institution in the London dining scene. We hold daily briefings with the team to taste dishes and wines from our ever-evolving menu. We value curiosity and humility—experience isn’t essential, but a desire to learn is.

We’re looking for an enthusiastic Supervisor to join our team.

What you’ll be doing:

• Managing a section in a fast-paced environment while ensuring timely service.
• Providing exceptional hospitality and customer care.
• Sharing your in-depth knowledge of our products and suppliers with guests.
• Aligning your work with our company values and brand ethos.
• Being efficient in all aspects of service and adept at multitasking.
• Collaborating effectively as part of a team.
• Participating in and contributing to daily briefings and in-house training sessions.
• Overseeing the front-of-house team to ensure seamless operations across all sections.
• Inspiring, motivating, and training the waiting team to deliver outstanding service.
• Leading and executing all opening, handover, and closing duties to prepare the restaurant and FOH team for timely briefings.

What you’ll bring:

• Passion and knowledge of restaurants, good cooking, good sourcing of food and drink are a great headstart. But most important is the appetite to learn, grow and be a part of building the most exciting restaurant group in London.
• Previous experience as a supervisor, head waiter, or waitress in a similar fast-paced setting.
• A creative mindset with a keen eye for detail.
• Min of 2 years experience
• A desire to grow and progress your career within our restaurant group
• Confidence and hands on leadership skills
• Flexibility to work varied shifts across 5 out of 7 days.
• Full UK right to work documents.

What’s in it for you:

• 28 days of annual leave, including bank holidays.
• Access to courses, resources, and training to enhance your career.
• 50% discount at all our restaurants, along with complimentary staff meals during your shifts.
• Discounted dining at various local establishments near Super 8 Restaurants.
• Enhanced maternity leave, pension scheme, subsidised mental health support, and a cycle-to-work scheme.
• Refer a Friend scheme—recommend someone to join Super 8 and receive a bonus!
• Opportunities for both international and national travel to visit our suppliers and learn about sourcing ingredients and beverages.
• £300 contribution towards the purchase of a work laptop for all salaried staff members.