Maitre'D

Super8; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

28 days annual leave

Staff discounts

Complimentary staff meals

Laptop stipend

Travel opportunities

Pension

Mental health support

Cycle to work

Refer a Friend bonus

Job summary

Super 8 is seeking an experienced Maître D to lead guest experiences at Impala in London. You will bring a warm, engaging presence, manage the door, reservations, and guest inquiries, and partner with management to enhance service and drive covers.

Experience in a busy restaurant, strong communication, and leadership are essential. This role offers opportunities for travel to suppliers and ongoing staff development within the Super 8 portfolio.

Qualifications

• Proven experience in a busy, high-energy restaurant setting.
• Familiarity with reservation platforms (SevenRooms preferred).
• Clear, confident communication and guest handling skills.

Responsibilities

• Create a warm, welcoming guest experience and manage the door.
• Oversee reservations, guest inquiries and respond promptly within the restaurant’s tone.
• Collaborate with site management and Head of Marketing to drive covers and partnerships.
• Utilise SevenRooms to manage bookings, optimise floor plans and coordinate with kitchen and floor teams.
• Develop guest profiles for consistency across Super 8 sites.
• Train team on service steps for door and welcome, maintaining hospitality standards.

Skills

Hospitality experience

SevenRooms familiarity

Communication skills

Leadership and delegation

Calm under pressure

London food scene passion

Tools

SevenRooms

Job description

About us:

Impala is an open fire grill restaurant led by chef Meedu Saad, co-owner and executive chef of Kiln, with influences from North Africa to North London. This project is a culmination of recipes and techniques collected from the unruly metropolises that have shaped Meedu’s cooking.

Our restaurant's larder is built across the seasons, and an absolute focus on quality of ingredients founded upon long term farming projects. The room, led by Fanny Derozier, who has spent the last six years at Kiln, will have an atmosphere which recalls the energy of the Friday markets of Cairo, colliding with a Soho bar. The wine list, led by Penny Vine and Martina Lanarch, will focus on offering multiple cuvées and vintages from producers whom they are inspired by.

We’re looking for people who are passionate about what we do, excited by the Super 8 vision, and eager to be involved in shaping something new. This is your chance to grow with us and help create a restaurant that reflects the creativity and energy of our team.

We're on the hunt for an experienced Maitre'D to join our team at Impala!

What You’ll Be Doing

• A warm, welcoming presence with a genuine love for hospitality and creating meaningful guest experiences.
• Confidence and expertise in managing and driving the door, handling reservations, and responding to guest inquiries promptly and within the tone of the restaurant.
• Working with the site management and Head of Marketing to find opportunities to drive more covers, including working with local businesses, concierges and residents.
• Using systems such as SevenRooms to manage bookings, create optimal floor plans, maximise covers working with the floor and kitchen team.
• Creating and maintaining guest profiles that can be used across all Super 8 sites.
• Supporting the team to deliver consistently excellent hospitality in a lively, fast-paced environment.
• Creating a who's who of regulars and vips to ensure the front of house team have guest awareness.
• Acting as the first point of contact for guest feedback and complaints to ensure a timely reply to the guest.
• Training team on how to use systems and steps of service for door and welcome.

What You’ll Bring

• A warm, engaging presence with a genuine love for hospitality.
• Proven experience in a busy, high-energy restaurant setting.
• Familiarity with reservation platforms preferably SevenRooms.
• Clear, confident communication skills and the ability to stay calm under pressure.
• Leadership and delegation skills including the ability to train and mentor floor team.
• A passion for the London food scene, and fresh seasonal produce.
• Full UK right to work documentation.

What’s in it for you:

• 28 days of annual leave, including bank holidays.
• Access to courses, resources, and training to enhance your career.
• 50% discount at all our restaurants, along with complimentary staff meals during your shifts.
• Discounted dining at various local establishments near Super 8 Restaurants.
• Enhanced maternity leave, pension scheme, subsidised mental health support, and a cycle-to-work scheme.
• Refer a Friend scheme—recommend someone to join Super 8 and receive a bonus!
• Opportunities for both international and national travel to visit our suppliers and learn about sourcing ingredients and beverages.
• £300 contribution towards the purchase of a work laptop for all salaried staff members.