Supervisor

Wheatsheaf Inn; Cheltenham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free Meals

Weekly pay

28 days holiday per year

20% discount in all Young's Pubs

30% discount on overnight stays in our

Share Save Scheme

Company Pension Scheme

Job summary

The Wheatsheaf Inn is a quintessential Cotswold Pub, inviting applications for a Supervisor to join Harri. You will lead shifts, deliver exceptional customer service, and train the team to uphold high standards and guest satisfaction.

Harri offers a Career Pathway with apprenticeships, free meals, weekly pay, 28 days holiday, 20% discount in Young's Pubs and 30% discount on overnight stays, Share Save Scheme and a Company Pension Scheme.

Qualifications

• Passion to deliver exceptional customer service every time.
• Ability to build rapport with customers and the team to sustain pub success.
• Commitment to training the team so they have the knowledge to delight customers and lead shifts safely.

Responsibilities

• Lead shifts safely and effectively.
• Drive exceptional customer service on every guest interaction.
• Train and develop team to maintain high standards.

Skills

Customer service

Team leadership

Staff training

Shift management

Hospitality knowledge

Job description

Supervisor

The Wheatsheaf Inn is a quintessential Cotswold Pub, offering a seasonally changing 'Best of British' menu along with premium wines, lagers ales and spirits and 14 individually appointed guest bedrooms. Our large garden is operational all year round, bustling in the warmer weather, serviced via our outdoor bar and wood fired pizza oven and then offering a covered, heated area during the colder seasons. We are a dedicated, passionate and friendly team, always going 'the extra mile' for our guests.

What We Offer Our Supervisors:

• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
  
• Weekly pay
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
  
• Company Pension Scheme

What we look for in a Supervisor:

As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.