Shift Lead - Hospitality & Team Trainer

Wheatsheaf Inn; Cheltenham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free Meals

Weekly pay

28 days holiday per year

20% discount in all Young's Pubs

30% discount on overnight stays in our

Share Save Scheme

Company Pension Scheme

Job summary

The Wheatsheaf Inn is a quintessential Cotswold Pub, inviting applications for a Supervisor to join Harri. You will lead shifts, deliver exceptional customer service, and train the team to uphold high standards and guest satisfaction.

Harri offers a Career Pathway with apprenticeships, free meals, weekly pay, 28 days holiday, 20% discount in Young's Pubs and 30% discount on overnight stays, Share Save Scheme and a Company Pension Scheme.

Qualifications

• Passion to deliver exceptional customer service every time.
• Ability to build rapport with customers and the team to sustain pub success.
• Commitment to training the team so they have the knowledge to delight customers and lead shifts safely.

Responsibilities

• Lead shifts safely and effectively.
• Drive exceptional customer service on every guest interaction.
• Train and develop team to maintain high standards.

Skills

Customer service

Team leadership

Staff training

Shift management

Hospitality knowledge

Job description

The Wheatsheaf Inn is a quintessential Cotswold Pub, inviting applications for a Supervisor to join Harri. You will lead shifts, deliver exceptional customer service, and train the team to uphold high standards and guest satisfaction.

Harri offers a Career Pathway with apprenticeships, free meals, weekly pay, 28 days holiday, 20% discount in Young's Pubs and 30% discount on overnight stays, Share Save Scheme and a Company Pension Scheme.