Supervisor

Mears; Cambridge; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Company van

Fuel card

25 days annual leave

Job summary

Mears is seeking a skilled Supervisor for a social housing repairs and maintenance contract in Cambridge. The role is office and field-based, overseeing responsive repairs across occupied properties and ensuring safe, timely, and high-quality delivery.

You will lead a team, allocate resources, monitor progress, and maintain resident satisfaction while adhering to contract standards and health and safety regulations.

Qualifications

• Experience in a Supervisor role within social housing.
• Strong knowledge of Health & Safety, compliance, and quality standards within housing repairs.
• City & Guilds trade qualification.
• Full UK driving licence.

Responsibilities

• Supervise the day-to-day delivery of responsive repairs and maintenance works across occupied homes.
• Take responsibility for ensuring works are completed in line with contractual, legislative, and quality standards.
• Ensure all repairs are completed safely, on time, and to agreed quality standards.
• Carry out regular site visits to monitor progress, resolve issues, and maintain resident satisfaction.
• Inspect equipment and ensure it is safe and fit for purpose.
• Allocate operatives, subcontractors, and resources effectively to meet repairs KPIs and contractual targets.
• Plan and manage workloads to minimise disruption to residents and ensure an efficient service.
• Ensure full compliance with Health & Safety legislation and company procedures across all repairs and maintenance activity.
• Complete post-inspection quality checks and ensure any remedial actions are fully closed out.
• Lead, support, and performance manage operatives, providing day-to-day supervision and coaching.
• Identify skills gaps and support training and development within the team.
• Apply HR policies relating to attendance, conduct, and performance management.
• Manage operational assets including vans, tools, PPE, and van stock.
• Monitor materials usage and order supplies to support cost-effective service delivery.
• Use repairs systems and reports to monitor performance, productivity, and job completion.
• Act as a point of contact for residents, resolving repair and maintenance issues professionally and promptly.
• Liaise with clients, subcontractors, and suppliers to coordinate service delivery.
• Support contract mobilisation, audits, and continuous improvement across the repairs service.
• Assist with cost control, forecasting, and identifying operational efficiencies.
• Provide supervisory cover during absences or periods of peak demand.
• Attend toolbox talks, operational briefings, training, and company meetings.
• Ensure all activities reflect company values and deliver a professional, resident-focused service at all times.

Skills

Supervisory experience

Health & Safety knowledge

Resident-focused communication

Organised & decisive

Education

City & Guilds qualification

Job description

Annual salary: up to £42,000.00

Supervisor

Location: South Cambs

Full Time Permanent

Salary up to £42,000 per annum, plus, company van & fuel card

42.5 hours per week (8-5 Monday- Friday)

"A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company"

About the role:

We're currently seeking a skilled and experienced Supervisor to lead our team as part of a social housing repairs and maintenance contract in Cambridge. This is a dynamic, office and field-based role where you'll oversee the delivery of responsive repairs and maintenance works across occupied properties.

This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You'll play a key part in ensuring repairs are delivered safely, efficiently, and to a high standard, while providing an excellent service to residents.

Duties:

• Supervise the day-to-day delivery of responsive repairs and maintenance works across occupied homes.
• Take responsibility for ensuring works are completed in line with contractual, legislative, and quality standards.
• Ensure all repairs are completed safely, on time, and to agreed quality standards.
• Carry out regular site visits to monitor progress, resolve issues, and maintain resident satisfaction.
• Inspect equipment and ensure it is safe and fit for purpose.
• Allocate operatives, subcontractors, and resources effectively to meet repairs KPIs and contractual targets.
• Plan and manage workloads to minimise disruption to residents and ensure an efficient service.
• Ensure full compliance with Health & Safety legislation and company procedures across all repairs and maintenance activity.
• Complete post-inspection quality checks and ensure any remedial actions are fully closed out.
• Lead, support, and performance manage operatives, providing day-to-day supervision and coaching.
• Identify skills gaps and support training and development within the team.
• Apply HR policies relating to attendance, conduct, and performance management.
• Manage operational assets including vans, tools, PPE, and van stock.
• Monitor materials usage and order supplies to support cost-effective service delivery.
• Use repairs systems and reports to monitor performance, productivity, and job completion.
• Act as a point of contact for residents, resolving repair and maintenance issues professionally and promptly.
• Liaise with clients, subcontractors, and suppliers to coordinate service delivery.
• Support contract mobilisation, audits, and continuous improvement across the repairs service.
• Assist with cost control, forecasting, and identifying operational efficiencies.
• Provide supervisory cover during absences or periods of peak demand.
• Attend toolbox talks, operational briefings, training, and company meetings.
• Ensure all activities reflect company values and deliver a professional, resident-focused service at all times.

Role Criteria:

• Experience in a Supervisor role within social housing.
• Strong knowledge of Health & Safety, compliance, and quality standards within housing repairs
• Relevant City & Guilds (or equivalent) trade qualification
• Full UK driving licence
• Proven ability to lead and manage damp & mould focused repairs teams
• Resident‑focused communicator with a practical, solutions‑driven approach
• Well organised, decisive, and effective in a fast‑paced repairs environment
• Confident working with systems, subcontractors, and internal stakeholders

Benefits we can offer you.

• Company Sick Pay
• Life Assurance (2x annual salary)
• Commercial Vehicle
• 5% employee and 3% employer pension contribution with People pension
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave - up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's M