Supervisor

Marston's PLC; Caerphilly; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

30% off at all pubs/restaurants/hotels

Reliable hours contract

Meal deal on shift (£4.50)

Flexible and part-time hours

Apprenticeship programmes

Access to Licensed Trade Charity

Job summary

Marston's PLC in Wales is seeking a proactive Supervisor to lead our pub team, ensure daily operations run smoothly, and create moments of joy for guests. You’ll thrive in a fast-paced, people-focused environment and help deliver memorable experiences.

You’ll oversee opening and closing, stock, and cash handling, support the management team, and role-model outstanding customer service. Flexible, part-time hours and opportunities for development through our career pathways.

Qualifications

• Previous experience in a similar supervisor or team leader role.
• Experience opening and closing shifts, stock management, and cashing up.
• Strong ability to motivate and lead a diverse team.
• Excellent customer service and problem-solving skills.

Responsibilities

• Lead and motivate pub team to deliver consistent guest experiences.
• Support wider pub management to run the business efficiently.
• Open and close shifts, handle stock and cashing up.
• Serve as a role model for exceptional customer service.
• Coordinate shift coverage and maintain smooth operations during absences.

Skills

Team leadership

Customer service

Cash handling

Operational efficiency

Job description

We’re on the lookout for a Supervisor to join our team!

Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver the everyday moments and those stand-out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!

As Supervisor you’ll:

Have a natural talent for leading and motivating others, you’ll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.

• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountablefor the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you:

If you have the determination to drive your development, we’ll support you through our internal career pathway, DNA, giving you the tools to progress into an Assistant Manager role and beyond!

What you get from us:

You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
  
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.