Supervisor

Specsavers; Bridgwater; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus

Pension scheme with employer contrib.

Specsavers Perks

WeCare employee support

Headspace subscription

Eyecare & hearing discounts

Birthday day off

Enhanced family leave

Company sick pay

Job summary

Specsavers in Bridgwater, United Kingdom, seeks an experienced Optical Assistant or Supervisor to lead a team and deliver exceptional customer service. You will support, coach and motivate staff, work closely with management, and help the store achieve its goals while developing your leadership skills.

The role offers ongoing training, progression, and a comprehensive benefits package including a company pension, discounts, and wellbeing support.

Qualifications

• Previous supervisory, team leader or management experience.
• Confidence coaching, motivating and supporting a team.
• Strong communication and interpersonal skills.
• Experience handling customer queries and resolving issues effectively.
• The ability to prioritise tasks and work in a fast-paced environment.
• Experience achieving individual or team performance targets.
• Optical experience (desirable but not essential).
• A passion for delivering outstanding customer service.
• Strong organisational skills and attention to detail.

Responsibilities

• Support the store's daily operations and help run the shop floor.
• Coach and motivate colleagues to deliver great customer service.
• Collaborate with Store Directors and management to achieve store goals.
• Lead by example and foster a positive, fast-paced environment.
• Provide ongoing training and development to the team.

Skills

Supervisory experience

Coaching skills

Communication skills

Customer query handling

Task prioritisation

Performance targets

Optical experience

Customer service focus

Attention to detail

Job description

Are you an experienced Optical Assistant or an established Supervisor looking for your next challenge? If you're passionate about delivering great customer service, supporting a team, and leading by example, this could be the perfect opportunity for you.

As a Supervisor, you'll play a key role in the day-to-day running of the store, helping to create an exceptional experience for every customer. Working closely with the Store Directors and management team, you'll support, coach and motivate colleagues, empowering them to make the right decisions for customers while helping the store achieve its goals.

Whether your background is in optics, retail, customer service or another supervisory role, we'll provide the support and development you need to succeed. You'll have the opportunity to build on your leadership skills, gain valuable experience, and continue progressing your career with the support of experienced Opticians, Technicians and store leaders.

This is a varied and rewarding role with real responsibility, but you'll never be on your own. With ongoing training and development opportunities available, we'll help you grow your confidence, develop your skills, and take the next step in your career at Specsavers.

Our team

You'll be joining a friendly, supportive, and experienced team that is passionate about delivering exceptional customer service. The team works closely together in a fast-paced environment, creating a positive and welcoming atmosphere for both customers and colleagues. With a strong focus on development, you'll be supported every step of the way through training and mentoring, giving you the opportunity to build your skills, grow your confidence, and progress your career. Whether you're experienced in optics or looking to start a new career, you'll be surrounded by colleagues who are always willing to share their knowledge and help you succeed.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary Up to £30,000 depending on experience and optical qualification
• Full Time - 38.5 hours per week, to include working weekends
• Bonus
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription tothe Headspace app
• Eyecareand hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

Find out more

We do need you to have a few skills to get started in this role- - this includes:

• Previous supervisory, team leader or management experience
• Confidence coaching, motivating and supporting a team
• Strong communication and interpersonal skills
• Experience handling customer queries and resolving issues effectively
• The ability to prioritise tasks and work in a fast-paced environment
• Experience achieving individual or team performance targets
• Optical experience (desirable but not essential)
• A passion for delivering outstanding customer service
• Strong organisational skills and attention to detail