Supervisor

POPEYES UK CHICKEN & PIZZA LTD; Birmingham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

£1000 referral bonus

Free meals on shift

Gym & retail discounts

Tech scheme

Flexible schedules

Fast track management development

Job summary

POPEYES UK CHICKEN & PIZZA LTD is seeking a Shift Supervisor to run shifts in Birmingham, delivering Popeyes’ renowned food quality, speed of service, and guest experience. You’ll lead from the front, coaching your team and owning shift performance with a hands-on management style.

The role offers an hourly rate of £12.75–£13.25 with a £0.50 premium when acting as Duty Manager, plus a £1000 referral bonus, flexible scheduling, free meals on shift, and various employee discounts.

Qualifications

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced environment.
• Hands-on, lead-from-the-front mindset with strong communication.
• Passion for people and ability to motivate a team.
• Confident in managing standards, compliance and food safety.

Responsibilities

• Run your shift and lead the team to deliver quality, speed, and guest experience.
• Support the management team in hitting performance goals.
• Lead pre-shift briefings and keep the team aligned and energized.
• Be the role model, set the tone, and maintain high standards.
• Coach, train and develop team members to build future leaders.
• Ensure HACCP, health & safety, and company standards compliance.
• Take ownership of shift performance, including labour, flow and service.

Skills

Shift supervision

Team leadership

People management

Food safety HACCP

Communication

Job description

We're Popeyes UK&I, a Times Top 100 ranked company / great place to work and Happiest Place to work, and we’re building the most loved chicken brand in the country — and that’s where you come in!

We’re on the lookout for passionate Shift Supervisors who are ready to run our shiftsand lead from the front. You’ll be a confident running great shifts, directing and coaching your team and working in a fast‑paced, fresh food environment. You’llsupportthe management team and own your shift to deliver results across people, product, and guest experience.

What You’ll Get:

• Hourly rate of £12.75, increasing to £13.25 with £0.50 premium when acting as Duty Manager
• £1000 management refer a friend bonus
• Flexible schedules that work around you
• Free meals on shift + discount when your not working
• Employee perks including gym + retail discounts, tech scheme
• Fast track management development programme to AGM and beyond

What you’ll do here:

• Run your shift and lead the team to deliver Popeyes’ outstanding food quality, speed of service, and guest experience standards
• Support your management team in hitting performance goals and driving results
• Lead pre-shift briefings and keep your team aligned, focused, and energised
• Be the role model — set the tone, keep standards high, and lead from the front
• Create a fun, inclusive environment where both team and guests feel the energy
• Coach, train, and develop your team — building future leaders
• Ensure full compliance with food safety (HACCP), health & safety, and company standards
• Take ownership of your shift performance — labour, flow, and service
• Bring the fun and keep the energy high, the service smooth, and the culture poppin’

What you’ll bring to the table:

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced environment (QSR or fast casual dining preferable)
• A lead-from-the-front mindset — you’re hands‑on and support your team at all times
• Passion for people — you know great results come from great teams
• Confidence in managing standards, compliance, and food safety
• Strong communication skills and the ability to motivate a team
• The ability to stay calm, organised, and focused in a busy environment
• A hunger to grow and develop — this is your pathway into management

At Popeyes, everyone counts. It’s one of our core values and sits at the heart of everything we do. We’re committed to building diverse, inclusive teams where people feel valued and can be their true selves.

We assess every application based on potential and ability — nothing else.