Floor Manager / Shift Manager

Ottolenghi; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

28 days annual leave

Staff meals and discounts

Health and well-being support

Refer a Friend Bonus: £500

Learning & Development opportunities

Enhanced Parental Pay

Special birthday treat

Exclusive workshops

Collaborative and creative environment

Job summary

Ottolenghi is seeking a Shift Leader for its renowned NOPI restaurant in London. You will oversee daily operations, ensuring exceptional guest experiences and managing front-of-house staff. Candidates should have prior supervisory experience in hospitality, strong communication skills, and a genuine passion for guest service. The position offers various perks including 28 days of annual leave, health and well-being support, and opportunities for learning and development.

Qualifications

• Previous experience in a supervisory or team leader role within hospitality.
• Confident communicator who can motivate and support a team.
• Passion for guest service and creating a welcoming atmosphere.

Responsibilities

• Lead and manage shifts, ensuring smooth daily operations.
• Supervise and support front-of-house team members during service.
• Prepare daily menus and collaborate closely with Back of House.
• Handle guest queries and complaints with professionalism.
• Ensure the venue is maintained and clean throughout service.
• Support with opening and closing procedures.

Skills

Leadership presence

Excellent communication skills

Strong organisational skills

Ability to multitask

Calm under pressure

Problem-solving

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At Ottolenghi, we're known for vibrant food, busy delis, and restaurants full of energy-but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.

NOPI is Ottolenghi's sophisticated Soho restaurant, renowned for its bold, Middle Eastern-influenced flavours and elegant, all-day dining experience. Since opening in 2011, NOPI has been a landmark destination for food lovers in the heart of London.

What you'll do

• Lead and manage shifts, ensuring smooth daily operations and excellent guest experiences.
• Supervise and support front-of-house team members during service.
• Prepare daily menus, allergen lists and collaborate closely with Back of House
• Handle guest queries, feedback, and complaints with professionalism and care.
• Ensure the venue is fully set up, maintained, and clean throughout service.
• Support with opening and closing procedures, including cashbooks
• Monitor compliance with health and safety and food safety regulations.
• Provide team briefings, manage training and support with onboarding of new employees.
• Support management with stock take when required.

What we're looking for

• Previous experience in a supervisory or team leader role within hospitality.
• A confident communicator who can motivate and support a team.
• Genuine passion for guest service and creating a welcoming atmosphere.

Key skills

• Natural leadership presence with excellent communication skills.
• Ability to remain calm and solution-focused under pressure.
• Strong organisational skills and attention to detail.
• Strong communication and interpersonal skills.
• Well-organised with excellent attention to detail.
• Comfortable using relevant IT systems.
• Ability to multitask and problem-solve in a fast-paced environment.
• Calm under pressure with a solution-focused mindset.
• A genuine passion for hospitality and guest service and continuous improvement.

What's in it for you?

• 28 days annual leave per year, inclusive of bank holidays
• Delicious Ottolenghi staff meals on shift and generous staff discount
• Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
• Refer a Friend Bonus: £500 for each successful referral
• Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef's Academy workshops, and access to external courses
• A warm, inclusive working culture where individuality, growth, and creativity are celebrated
• Enhanced Parental Pay after two years' service
• A special birthday treat to celebrate your day
• Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
• A collaborative and creative environment where your ideas are valued

If you care about great food, great people, and doing things properly, we'd love to hear from you.