Shift Manager

Ottolenghi Chelsea; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave

Staff meals on shift

Health and wellbeing plan

Refer a Friend £500

Learning & Development opportunities

Inclusive working culture

Enhanced Parental Pay

Birthday treat

Workshops and demos

Job summary

Qualifications

• Previous supervisory or team leader experience in hospitality.
• Confident communicator who can motivate a team.
• Passion for guest service and creating a welcoming atmosphere.

Responsibilities

• Lead and manage shifts ensuring smooth daily operations and guest experiences.
• Supervise front-of-house team during service.
• Prepare daily menus, allergen lists, and collaborate with back of house.
• Handle guest queries, feedback, and complaints professionally.
• Ensure venue is set up, maintained, and clean during service.
• Support opening/closing procedures, including cashbooks.
• Monitor health and safety compliance.
• Provide team briefings and onboarding support.
• Assist management with stock takes.

Skills

Leadership

Communication

Calm under pressure

Organisation

Team motivation

IT systems

Tools

POS systems

Job description

What you’ll do

• Lead and manage shifts, ensuring smooth daily operations and excellent guest experiences.
• Supervise and support front-of-house team members during service.
• Prepare daily menus, allergen lists and collaborate closely with Back of House
• Handle guest queries, feedback, and complaints with professionalism and care.
• Ensure the venue is fully set up, maintained, and clean throughout service.
• Support with opening and closing procedures, including cashbooks
• Monitor compliance with health and safety and food safety regulations.
• Provide team briefings, manage training and support with onboarding of new employees.
• Support management with stock take when required.

What we’re looking for

• Previous experience in a supervisory or team leader role within hospitality.
• A confident communicator who can motivate and support a team.
• Genuine passion for guest service and creating a welcoming atmosphere.

Key skills

• Natural leadership presence with excellent communication skills.
• Ability to remain calm and solution-focused under pressure.
• Strong organisational skills and attention to detail.
• Strong communication and interpersonal skills.
• Well-organised with excellent attention to detail.
• Comfortable using relevant IT systems.
• Ability to multitask and problem-solve in a fast-paced environment.
• Calm under pressure with a solution-focused mindset.
• A genuine passion for hospitality and guest service and continuous improvement.

What’s in it for you?

• 28 days annual leave per year, inclusive of bank holidays
• Delicious Ottolenghi staff meals on shift and generous staff discount
• Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
• Refer a Friend Bonus: £500 for each successful referral
• Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
• A warm, inclusive working culture where individuality, growth, and creativity are celebrated
• Enhanced Parental Pay after two years’ service
• A special birthday treat to celebrate your day
• Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
• A collaborative and creative environment where your ideas are valued

If you care about great food, great people, and doing things properly, we'd love to hear from you.