Supervisor

Glendola Leisure; Belfast City District; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible shift patterns

Competitive salary

Tronc service charge share

Stream wage access

Private medical cover after 1 year

Employee mental health resources

28 days paid holiday

Staff discount 25%

Annual staff events

Job summary

The Tipsy Bird in Belfast, part of Glendola Leisure, is seeking a Supervisor to lead a dedicated team in a fast-paced, live-music setting. You will ensure the shift runs like clockwork, enable the team to deliver top service, and handle issues confidently while guiding staff with support and mentorship.

You’ll benefit from our Supervisor Development Programme, enjoy flexible shift patterns, and be part of a growing family focused on excellent guest experiences.

Qualifications

• Experience in hospitality and fast-paced environments preferred.
• Leadership and team-motivation focus for supervising shifts.

Responsibilities

• Ensure each shift runs smoothly and service levels remain high.
• Empower and support the team to deliver excellent customer service.
• Plan rotas to cover peak times and staff needs.
• Participate in the Supervisor Development Programme to grow leadership skills.

Job description

CREATE YOUR PAGE-TURNING STORY WITH LIVE MUSIC & ALL-DAY FUN AT THE TIPSY BIRD Tipsy Bird is at the heart of Belfast's party scene; with her quirky style, live music and cocktails, she brings fun and laughter to the city centre. Of course, it is the people who make the place; from the talented live acts to the bartenders and support staff, the team at Tipsy Bird serves up a warm welcome and plenty of craic. If you come to life surrounded by live music and fancy joining a team that knows how to create a warm, friendly atmosphere, you will find a place in the Tipsy Bird Family.

ABOUT THE ROLE

We are now recruiting a Supervisor to join our team at The Tipsy Bird in Belfast.

This is a great opportunity for an individual who is passionate about hospitality, enjoys working in a fast-paced environment, and is keen to develop their leadership skills.

Joining the team as a Supervisor, you'll ensure every shift goes like clockwork. That involves enabling your team to deliver the best possible service and confidently dealing with any issues that arise. You'll also get to know busy times, ensure we're ready for them, and organise rotas accordingly. We think of ourselves as a close-knit team, and you'll help to ensure that everyone feels supported and confident in their roles. And we'll support you with a place on our Supervisor Development Programme, mentored by the wider team to ensure you feel part of our big family.

WE ARE PROUD TO OFFER:

• Some of the best Career Growth Opportunities in the industry.
• Flexible Shift Patterns - to fit around the other important things in life.
• A Competitive and Progressive salary.
• A monthly variable share of the venue service charge, paid through a Tronc scheme in line with the Tipping Act 2023. 100% of our Service Charge goes to our employees and is distributed in its entirety on a monthly basis. The lower figure is the hourly salary and the higher figure is the average hourly income across a year including tronc distribution for the role advertised.
• Stream - giving you direct access to your wages when you need them.
• Private Medical Cover on completion of one year's service.
• Access to Professional Mental Health Resources and an Employee Assistance Programme on completion of one year's service.
• 28 days paid Holiday per annum, inclusive of Bank Holidays.
• 25% Discount at all Glendola Leisure Venues.
• Annual Staff Events
• Opportunities to innovate and contribute to the growth of your business

GLENDOLA LEISURE GROUP - A LEADING FAMILY-OWNED PRIVATE HOSPITALITY COMPANY

Glendola Leisure operates many different bars, pubs and restaurants across the UK in London, Glasgow, Belfast & Edinburgh. In your City, you will be part of a small team supported by our wider group and open to all the opportunities that come with that. What we all share as part of the Glendola Family is a passion for our customers, being experts in our products, providing exceptional service and a commitment to being better every day. If you can offer friendliness, a 'can-do' attitude and willingness to become an expert in your products and want a role that is as individual as you are, then you're the one for us. It is time you stopped going to work and started coming to life.

Are you ready to be part of one of the hospitality industry's biggest success stories?