Supervisor

Monsoon; Basingstoke; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Staff uniform allowance

Generous staff discount across all Mon

Birthday holiday

Job summary

Monsoon Accessorize in Basingstoke is seeking an experienced Supervisor to lead a store team, delivering exceptional customer experiences and upholding brand values. You will drive KPIs, support management with Visual Merchandising, and promote services such as piercing where offered.

The role requires passion, resilience, and a proactive approach, with the ability to communicate effectively and foster an inclusive, high-performing environment.

Qualifications

• Experience in a supervisor or key holder role with a proven track record
• Strong customer focus and service ethos
• Excellent communication and ownership mindset
• Ability to drive KPIs and commercial opportunities
• Demonstrates passion, resilience and a proactive attitude

Responsibilities

• Be a true brand ambassador, supporting the store and team in delivering exceptional customer experience
• Generate profit by exceeding KPIs and driving sales
• Motivate and develop the team to achieve excellence in their roles
• Support management with visual merchandising and window guidelines to a high standard
• Promote and deliver piercing services where offered
• Be flexible and support other stores and colleagues as needed
• Foster an inclusive environment that values equality and kindness
• Lead by example to inspire the team and uphold Accessorize values
• Communicate openly and effectively to benefit the business

Skills

Customer service

Leadership

Communication

Commercial mindset

Visual Merchandising

Team motivation

Decision making

Adaptability

Job description

• Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Accessorize values
• Generating profit, through exceeding those KPIs
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team
  Demonstrate customer focus - delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do
• Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
• Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can - do approach
• The ability to communicate openly and effectively
• A solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility
  Monsoon Accessorize is an exciting and ethical fashion brand, our story began with one man and his vision, to bring vibrant colourful and handcrafted clothes and accessorize to the markets of London. It is a journey which began in the 70's in a hippy commune in Ibiza, finishing with an overland trip east through Afghanistan and India. Monsoon Accessorize is a lifestyle brand, bring unique collections that enable everyone to express themselves, connecting contemporary designs with a network of craftspeople and making our customers day that little bit more special and out of the ordinary

We are built on a way of working we are proud of, where values and ethics go hand in hand. We have an exciting opportunity for an experienced Supervisor at our Basingstoke Monsoon Accessorize Store. Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Monsoon Accessorize customer. We value the qualities of enthusiasm, integrity, and the desire for success.

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance - enabling you to have fun wearing our accessories
• Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day's holiday to celebrate your birthday

At Monsoon Accessorize we don't focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.