Supermarket Assistant, Team Leader, Nights.

John Lewis Partnership; Warminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to enhance customer experiences in a vibrant retail environment. This role is pivotal in delivering exceptional service and operational excellence, supporting the management team, and ensuring a safe and productive atmosphere. With a focus on maximizing sales and fostering customer loyalty, you will play a crucial part in shaping the brand's reputation. Join a diverse team dedicated to innovation and continuous improvement, where your contributions will make a significant impact on both customers and Partners alike.

Qualifications

• Good leadership skills and experience in customer-facing roles.
• Understanding retail dynamics for commercial success.

Responsibilities

• Support management with tasks and ensure safe operations.
• Fulfill online orders and manage stock replenishment.
• Drive commercial performance and reduce wastage.

Skills

People and leadership skills

Understanding of retail

Customer-facing experience

Stakeholder management

Job description

About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers.

Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Key Responsibilities

Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the things running efficiently and productively. Responsibilities include:

1. Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
2. Ensuring Partners are operating in a safe and legal manner.
3. Fulfilling online customer orders ready for our drivers to deliver their shopping directly to customers' doors.
4. Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
5. Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
6. Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
7. Reducing wastage by following product due diligence and markdowns to those reaching their sell-by dates.
8. Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer-facing role.
• Good stakeholder management skills when working with third parties and the wider Partnership.

Desirable skills/experience you may have

• Duty Manager Training (Internal Partners only).

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles are subject to pre-employment vetting, including DBS checks for successful candidates. If required, you’ll be informed and provided with information about vetting during the recruitment process. We encourage you to complete any vetting documents quickly to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.

We recommend applying promptly, as vacancies can close early if we receive a high number of applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this further with the hiring manager during your interview.