Supermarket Assistant, Customer Delivery Driver

Redefined Ltd; Stirling; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver, delivering quality Waitrose produce to customers. You'll manage delivery routes, ensure vehicle safety, and provide excellent customer service while supporting the shop team. Flexible working arrangements are available.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Ability to cope with physical requirements of the role.

Responsibilities

• Loading and preparing your van for deliveries.
• Completing vehicle safety checks and maintaining compliance.
• Supporting the wider shop team with general shopkeeping tasks.

Skills

Customer Service

Time Management

IT Literacy

Job description

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to the nature of the role, you need to be 18 years or older.

Key Responsibilities

• Start your day in store and be responsible for:
• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Completing all appropriate vehicle safety checks on your van, maintaining full road compliance, health and safety standards.
• Being an ambassador for the Waitrose brand while on the road, with great customer service as your top priority.
• Helping customers with their shopping and building rapport based on trust and service.
• Supporting the wider shop team with general shopkeeping tasks when required.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Ability to cope with physical requirements of the role (e.g., lifting crates, moving cages).
• Comfortable working independently, self-motivated, and adaptable.
• IT literacy.

Desirable skills/experience you may have

• Previous experience in a driving role and knowledge of chilled vehicles is a plus.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us as we innovate, adapt, and diversify.

We’re focused on being brilliant at retail, maintaining our values of price, quality, and service, and passionately serving food-lovers in Waitrose. As Partners, we share ownership and responsibility for our success, working together with kindness and respect, embracing our differences, and creating an environment where everyone can thrive.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks. If needed, you’ll be informed and provided with details during recruitment. Completing vetting documents promptly is encouraged to avoid delays.
• Vacancies may close early if high application numbers are received, so early application is advised.
• We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Discuss this during your interview with the hiring manager.