Remote Customer Assistant – E-commerce

VITA CV LTD; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Job summary

Join a leading e-commerce brand as a Remote Customer Assistant. You'll be the first point of contact for customers, handling inquiries and ensuring outstanding support. This role offers flexible hours, competitive pay, and opportunities for growth within the company.

Benefits

Competitive hourly pay

Remote and flexible work schedule

Paid training

Supportive and friendly team

Qualifications

• Previous customer service or e-commerce experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email and live chat.
• Resolve complaints and process returns.
• Collaborate with teams to improve customer experience.

Skills

Communication

Attention to Detail

Multitasking

Tools

Zendesk

Freshdesk

Job description

Hiring Now: Remote Customer Assistant – E-commerce Near You – Apply Today!

Your Next Remote Customer Assistant – E-commerce Job Starts Here – Apply Now!

Job Posted: 3 days ago

Job Type: Contract

Location: London

Job Description

Vita CV helps jobseekers discover flexible, remote, and on-site opportunities across the UK, while offering smart CV tools to support better job outcomes. We're currently hiring on behalf of a thriving e-commerce brand looking for a dedicated and friendly Remote Customer Assistant.

The Role:

As a Remote Customer Assistant, you’ll be the first point of contact for customers engaging with a fast-growing online store. You'll handle inquiries, resolve issues, and ensure every customer receives outstanding support.

Key Responsibilities:

• Respond to customer inquiries via email, live chat, and occasionally by phone
• Provide product information and order updates clearly and accurately
• Resolve complaints or escalate complex issues where necessary
• Process returns, refunds, and exchanges
• Maintain accurate records of interactions and transactions
• Collaborate with internal teams to improve the customer experience

What We’re Looking For:

• Excellent written and verbal communication skills
• Calm, empathetic, and solution-focused attitude
• Previous customer service or e-commerce experience (preferred but not essential)
• Strong attention to detail and ability to multitask
• Comfortable using online customer service platforms (e.g. Zendesk, Freshdesk)
• Reliable internet connection and a quiet home working setup
• Competitive hourly pay
• Remote and flexible work schedule
• Supportive and friendly team
• Paid training and regular team check-ins
• Opportunity to grow within the business

Apply Now:

If you’re passionate about helping customers and enjoy working remotely, this is your chance to be part of a growing online brand. Apply today and take your next step with Vita CV.

Before You Apply

Do not include the following in your job application, CV, or cover letter:

• National Insurance number.
• Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Remote Customer Assistant – E-commerce job near me in London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!