Supermarket Assistant

Waitrose & Partners; Norwich; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading employee-owned business as a Supermarket Assistant, where you'll provide exceptional service to customers and ensure a well-stocked environment. This entry-level, full-time role focuses on customer satisfaction and teamwork in a dynamic retail setting, with opportunities for flexible working arrangements.

Qualifications

• Experience in a customer-facing role is welcomed.
• Interest in food and drink trends.

Responsibilities

• Stock replenishment and ensuring shelves are full.
• Fulfilling online customer orders for delivery.
• Supporting checkout and Click & Collect orders.

Skills

Communication

Job description

About The Role

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers! Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.

Key Responsibilities

1. Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
2. Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
3. Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
4. Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
5. Maintain a safe and tidy working environment with general shopkeeping tasks.

Essential Skills/Experience You'll Need

• Communication skills to enable you to work effectively as part of a team and with our customers.

Desirable Skills/Experience You May Have

• Experience of working in a customer facing role is welcomed.
• Up-to-date knowledge and strong interest in food and drink trends.
• Flexible approach to ensure the support of the whole branch.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and responsibility, using our voices to contribute to our success, working together through good and challenging times, and treating everyone with kindness and respect.

We foster an environment where everyone can be themselves and thrive, growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles are subject to pre-employment vetting, including DBS checks if applicable. You will be informed and provided details during recruitment.
• Application early submission is encouraged as vacancies may close early.
• We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail