Supermarket Assistant

John Lewis Partnership; Burgess Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Supermarket Assistant to provide exceptional service and support to customers. In this dynamic role, you will ensure that shelves are well-stocked, assist with online orders, and maintain a clean and safe environment. This position offers the opportunity to work in a collaborative team, where your contributions will help foster customer loyalty and enhance the shopping experience. Join a company that values its Partners and is committed to creating a positive and inclusive workplace.

Qualifications

• Ability to work effectively as part of a team.
• Strong interest in food and drink trends.

Responsibilities

• Ensure shelves are stocked and products are in the right place.
• Fulfill online customer orders for delivery.
• Maintain a safe and tidy working environment.

Skills

Good communication skills

Job description

ABOUT THE ROLE

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers!

Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.

Important Information

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Fulfilling online customer orders ready for our drivers to deliver their shopping directly to their doors.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell-by dates.
• Working with the wider shop team to support when needed, including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential Skills/Experience

• Good communication skills to work effectively as part of a team and with customers.

Desirable Skills/Experience

• Experience in a customer-facing role is welcomed.
• Up-to-date knowledge and strong interest in food and drink trends.
• Flexible approach to support the whole branch.

Additional Information

To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8066939

Closing Date: May 12, 2025

Pay: £12.40 Hourly

Contract Type: Permanent

Hours of Work: Various part-time positions across Saturday - Tuesday, working between 19:30 - 23:30

Job Level: Partnership Level 10

Location: Burgess Hill (Waitrose & Partners), Market Place, Burgess Hill, West Sussex, RH15 9NP

ABOUT THE PARTNERSHIP

We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, always committed to price, quality, and service.

As Partners, we share ownership and responsibility, contributing to our success and fostering an environment of kindness, respect, and inclusion. We aim to create a workplace where everyone can thrive and grow both individually and collectively.

Additional Notes

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Please complete these promptly to avoid delays. We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts—discuss these options during your interview.