Supermarket Assistant

John Lewis Partnership; Abergavenny; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Supermarket Assistant, where your passion for food and commitment to excellent customer service will shine. In this role, you'll engage with customers, ensuring they have a delightful shopping experience. Your responsibilities will include stock replenishment, fulfilling online orders, and supporting your team to maintain a welcoming environment. With a focus on innovation and collaboration, this is an exciting opportunity to be part of a team that values its members and strives for excellence in retail.

Qualifications

• Strong communication skills to effectively work with customers and team members.
• Experience in a customer-facing role is a plus.

Responsibilities

• Ensure shelves are stocked and products are in the right place.
• Fulfill online customer orders for delivery.
• Maintain a safe and tidy working environment.

Skills

Effective communication skills

Customer service experience

Interest in food and drink trends

Job description

About the role

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers!

Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.

Key Responsibilities

Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the operation running efficiently and productively. Responsibilities include:

1. Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
2. Fulfilling online customer orders ready for our drivers to deliver their shopping directly to their doors.
3. Reducing wastage by following product due diligence and markdowns to those reaching their sell-by dates.
4. Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
5. Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

- Effective communication skills to work well as part of a team and with customers.

Desirable skills/experience you may have

- Experience in a customer-facing role is welcomed.

- Up-to-date knowledge and strong interest in food and drink trends.

- Flexible approach to support the whole branch.

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We are Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and the rewards. We use our voices to contribute to our success, working together through good and challenging times, treating everyone with kindness and respect.

We all own making the Partnership a place where we belong, embracing our differences and creating an environment where we can be ourselves and thrive. We grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks for successful candidates. If required, you’ll be informed and provided with information about vetting during the recruitment process. We encourage you to complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required.

We recommend applying early, as vacancies can close quickly if there are many applicants.

We support flexible working arrangements to promote good work-life balance, including flexible hours, job sharing, or shorter contracts. Please discuss this further during your interview.