Sunday Duty Manager - Library Customer Experience Lead

University of Cambridge; Cambridge; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

41 days annual leave (pro rata)

Exceptional parental leave

Discounts on major retailers

Professional development opportunities

Job summary

University of Cambridge is seeking a Duty Manager to oversee Sunday opening, provide leadership to the customer service team, and ensure high standards of service across the library.

This temporary post runs Sundays for 5 hours, with a focus on inclusion and staff development. Applications from diverse backgrounds are welcome; closing date 1 November 2026; interview 10 November 2026; contact Steve Stacey for informal enquiries.

Qualifications

• Strong background in customer-focused service delivery for diverse audiences.
• Experience leading teams or supervising staff.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide leadership, coaching, and supervision to customer service staff during Sunday openings.
• Ensure library users' needs are consistently met or exceeded.
• Proactively resolve operational issues to maintain service quality.
• Monitor customer satisfaction and contribute to continuous improvement.

Skills

Customer service

Team leadership

Communication skills

Job description

University of Cambridge is seeking a Duty Manager to oversee Sunday opening, provide leadership to the customer service team, and ensure high standards of service across the library.

This temporary post runs Sundays for 5 hours, with a focus on inclusion and staff development. Applications from diverse backgrounds are welcome; closing date 1 November 2026; interview 10 November 2026; contact Steve Stacey for informal enquiries.