Duty Manager (Sunday) (Part Time, Fixed Term)

University of Cambridge; Cambridge; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

41 days annual leave (pro rata)

Exceptional parental leave

Discounts on major retailers

Professional development opportunities

Job summary

University of Cambridge is seeking a Duty Manager to oversee Sunday opening, provide leadership to the customer service team, and ensure high standards of service across the library.

This temporary post runs Sundays for 5 hours, with a focus on inclusion and staff development. Applications from diverse backgrounds are welcome; closing date 1 November 2026; interview 10 November 2026; contact Steve Stacey for informal enquiries.

Qualifications

• Strong background in customer-focused service delivery for diverse audiences.
• Experience leading teams or supervising staff.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide leadership, coaching, and supervision to customer service staff during Sunday openings.
• Ensure library users' needs are consistently met or exceeded.
• Proactively resolve operational issues to maintain service quality.
• Monitor customer satisfaction and contribute to continuous improvement.

Skills

Customer service

Team leadership

Communication skills

Job description

Ever wanted to work in an institution that is home to one of the world's great collections of cultural treasures and research materials?Spanning thousands of years of human thought and discovery, Cambridge University Libraries and Archives house unique treasures and research materials made up of nearly ten million books, maps, manuscripts, photographs and priceless objects.The roleAs we expand our library availability with a new Sunday service, we are seeking a Duty Manager to oversee operations, maintain high service standards, and foster an environment where all members of our community feel supported and included. The role is available for Sundays only, for 5 hours, and is temporary until January 2028.As Duty Manager you willProvide leadership, coaching, and supervision to customer service team members during Sunday opening.Ensure the needs of Library users are consistently met or exceeded.Take a proactive, flexible approach to operational problem-solving and service quality.Monitor customer satisfaction and feed into continuous service improvement.What we are looking forStrong background in customer-focused service delivery for diverse audiences.Demonstrated experience in team leadership, coaching, or supervision.Exceptional interpersonal and communication skills.Experience within the library or information sector preferred.What we offerGenerous annual leave allowance of 41 days which will be pro rata depending on days worked across the week.Exceptional parental leave (including maternity, paternity / co-parent, adoption and shared parental leave).Discounts on major retailers.Professional development opportunities such as apprenticeships and access to a variety of training courses.We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.For informal enquiries please contact Steve Stacey, Customer Support Manager, [e-mail] closing date: Sunday 1 November 2026. Interview date: Tuesday 10 November 2026.For further details please refer to the Further Particulars.Fixed-term: The funds for this post are available for 12 months in the first instance.Please quote reference VE51425 on your application and in any correspondence about this vacancy.The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.The University has a responsibility to ensure that all employees are eligible to live and work in the UK.Apply online