Suite Butler: Anticipatory Luxury Guest Service

Rosewood Hotel Group; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

12 complimentary room nights

Discounts on Food & Beverage

Benefits app + monthly allowance

Give days - volunteering day

Up to 16 weeks paid parental leave

Birthday day off

Life insurance

Enhanced sick pay

Job summary

The Chancery Rosewood, Mayfair, part of Rosewood Hotel Group, seeks a Butler on a 6-month contract to provide highly personalised service for Suite guests. You will anticipate needs, coordinate requests, and deliver a seamless guest journey from arrival to departure in a luxury setting.

Join a team that values discretion, guest-centric care, and collaboration with other departments to create memorable experiences for every guest.

Qualifications

• Experience in luxury hospitality preferred.
• Ability to anticipate guest needs and deliver personalised service.
• Strong communication and problem-solving skills.

Responsibilities

• Build authentic, meaningful relationships with each Suite guest and understand their preferences and routines.
• Coordinate and deliver all guest requests including luggage, laundry, amenities, and dining with precision and grace.
• Provide a personalised suite orientation to ensure guests feel at home from arrival.
• Collaborate with all departments to ensure a cohesive guest journey across the stay.
• Deliver refined in-suite food and beverage service for an elevated dining experience.
• Own guest feedback and resolve concerns professionally and promptly.
• Maintain the highest standards of presentation and cleanliness in all suites.
• Uphold confidentiality and discretion at all times.

Skills

Guest-centricity

Relationship building

Communication

Adaptability

Discretion

Attention to detail

Job description

The Chancery Rosewood, Mayfair, part of Rosewood Hotel Group, seeks a Butler on a 6-month contract to provide highly personalised service for Suite guests. You will anticipate needs, coordinate requests, and deliver a seamless guest journey from arrival to departure in a luxury setting.

Join a team that values discretion, guest-centric care, and collaboration with other departments to create memorable experiences for every guest.