Exclusive Butler: Bespoke Guest Experience in Mayfair

Auberge Collection; Greater London; On-site; GBP 38,000 - 58,000; Full time

Job summary

Cambridge House, part of Auberge Collection, is opening in Mayfair and seeks a professional Butler to deliver personalised, discreet service across the guest journey. Joining during the pre-opening phase, you will anticipate guest needs and coordinate bespoke amenities to ensure every stay is seamless and tailored.

With a background in luxury hotel Butler service, you will uphold the highest standards of confidentiality and presentation while building meaningful relationships with guests.

Qualifications

• Previous experience in Butler service within a luxury hotel.
• Discretion and attentiveness in guest interactions.
• Strong organisational skills and ability to anticipate needs.
• Excellent communication and interpersonal skills.
• Discreet and professional presentation with guest care.

Responsibilities

• Deliver personalised Butler service throughout the guest journey, anticipating needs and creating thoughtful experiences.
• Prepare for arrivals by reviewing guest preferences and coordinating bespoke amenities.
• Build rapport with guests through attentive listening and discreet service.
• Coordinate guest requests across departments for a seamless experience.
• Share knowledge of Cambridge House and London, offering considered recommendations.
• Maintain accurate guest profiles and confidentiality of information.
• Respond to queries with calm, sound judgment, and solutions-focused mindset.
• Contribute to development of Butler service and establish high standards.

Skills

Butler service

Discretion

Organisational skills

Communication

Job description

Cambridge House, part of Auberge Collection, is opening in Mayfair and seeks a professional Butler to deliver personalised, discreet service across the guest journey. Joining during the pre-opening phase, you will anticipate guest needs and coordinate bespoke amenities to ensure every stay is seamless and tailored.

With a background in luxury hotel Butler service, you will uphold the highest standards of confidentiality and presentation while building meaningful relationships with guests.