Success Coach

USP College; Benfleet; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid Working available

Free onsite parking

Eye care vouchers

Onsite Starbucks & Restaurant

Well-being days & activities

Discounted gym membership

Annual Staff Awards

Job summary

USP College is seeking a proactive Success Coach to improve student outcomes through targeted coaching, interventions and progress monitoring. The role focuses on attendance, retention and achievement within a supportive, trauma-informed framework.

You will work 1:1 and in small groups, liaising with curriculum teams, Student Services and parents to remove barriers to progression. This is a full-time, on-site position at our Benfleet campus.

Qualifications

• Educated to Level 3 or equivalent.
• GCSE English and Maths at grade 4/C or above.

Responsibilities

• Monitor attendance, progress and assessment completion using college data systems.
• Deliver 1:1 and small group interventions to support academic development.
• Support students with developing study skills, resilience and meta-skills.
• Liaise with curriculum teams and Student Services.
• Escalate safeguarding or wellbeing concerns.
• Communicate with parents/carers to support learner progress.
• Apply trauma-informed practice to ensure inclusive support.
• Mentor disadvantaged learners including Looked After Children and those on Free School Meals.
• Support progression, achievement and development review weeks.
• Promote Equality, Diversity and Inclusion and College values.
• Uphold safeguarding and PREVENT responsibilities.
• Participate in staff CPD and continuous improvement.

Skills

Teamwork

Interpersonal skills

Communication skills

Digital tools

Adaptability

Education

Level 3 qualification

GCSE English & Maths (4/C)

Tools

ChatGPT

Copilot

Gemini

Job description

We are seeking a proactive and learner-focused Success Coach to join our team. You will play a key role in improving student progress, attendance, retention and achievement by delivering targeted support, interventions and personalised coaching. This role is ideal for someone passionate about supporting learners and would suit an individual looking to develop a career in education or progress into teaching in the future.

Main Purpose of the Role:

To improve student outcomes through close monitoring of performance data, targeted interventions, and personalised coaching to remove barriers, raise achievement, and ensure students remain engaged, motivated and on track to achieve.

Key Responsibilities:

Operational Delivery

Monitor attendance, progress and assessment completion using college data systems.

Deliver 1:1 and small group interventions to support academic development.

Support students with developing study skills, resilience, and wider meta-skills.

Liaise and work collaboratively with curriculum teams and Student Services.

Escalate safeguarding or wellbeing concerns in line with college procedures.

Communicate with parents/carers where appropriate to support learner progress.

Apply trauma-informed practice to ensure inclusive and equitable support for priority learners.

Provide mentoring and focused coaching for disadvantaged learners including Looked After Children and those in receipt of Free School Meals.

Actively contribute to Progression, Achievement and Development Review weeks.

General

Promote Equality, Diversity and Inclusion within all aspects of the role.

Champion and role model the College values and behaviours.

Uphold and embed safeguarding, including PREVENT, as a shared responsibility across all areas.

Support occasional evening, day or weekend duties where required.

Take part in staff CPD days and ongoing development.

Comply with all college policies, procedures and Health & Safety requirements.

Participate in performance appraisal activities and contribute to continuous improvement.

About You:

We’re looking for someone who is:

Educated to at least Level 3.

GCSE English & Maths Grade 4/C or above (or equivalent).

Strong team working skills with the ability to work independently when needed.

Excellent interpersonal and communication skills with the ability to engage with a diverse student cohort and parents/carers.

Confident with digital tools and platforms and able to utilise technology (e.g. ChatGPT, Copilot, Gemini etc) to enhance learner support, feedback and engagement.

Positive, resilient, learner-focused approach with a genuine passion for supporting young people to succeed.

The right candidate will have:

This role would suit someone who is enthusiastic, proactive and driven to make a positive impact. You will be confident supporting learners individually, adaptable across curriculum areas and committed to removing barriers to progression. This is also a great opportunity for someone looking to develop a career in education or progress towards a future teaching qualification.

Why choose us?

Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well-connected location both by road and rail.

What we offer:

• A dedicated and friendly team of professionals who are keen to develop and learn
• Excellent pension provision
• Annual Staff Awards
• CPD days - opportunities to grow and development through mentorship and coaching
• Free onsite parking
• Staff appreciation days
• Eye care vouchers
• Onsite Starbucks & Restaurant
• Well-being days & activities
• Electric Vehicle Scheme*
• Discounted gym membership
• Hybrid Working available
• Fully immersive teaching rooms allow simultaneous online teaching at multiple locations
• Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance
• * subject to terms & conditions

This role is considered exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS filtering guide. It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children.

Shortlisted candidates will be required to complete a self-declaration of their criminal record or information that would make them unsuitable to work with children. Self-declaration is subject to Ministry of Justice guidance on the disclosure of criminal records, further information can be found on GOV UK

USP College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, we therefore expect all staff to share this commitment. The successful applicant will be required to undertake an enhanced disclosure via the Disclosure and Barring Service, and any other checks that the role requires to ascertain suitability for working with children and/or vulnerable adults, which may include online searches.

We will hold and process any personal data, including sensitive (special category) personal data, relating to you in accordance with our legal obligations, in the manner set out in the Privacy Notice for staff and in accordance with our Data Protection Policy, which is set out on the College’s website, found here. You should familiarise yourself with our Data Protection Policy (and all other subsidiary policies to it) and comply with them at all times. Neither the Privacy Notice for Staff nor those policies form a part of your contract of employment.

Proud member of the Disability Confident employer scheme

Success Coach

Company: USP College

Salary: £30,481 FTE (Pro Rata: £26,729.49)

Hours: Full-time

Location: Benfleet, SS7 1TW

Working pattern: On-site

Job type: Permanent

Posting date: 10 Nov 2026

Closing date: 26 Nov 2026