Full-time Administrative Assistant

St Teresa's; Benfleet; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Excellent pension provision

Annual Staff Awards

CPD days

Free onsite parking

Eye care vouchers

Hybrid Working available

Onsite Starbucks & Restaurant

Well-being days & activities

EV Scheme*

Job summary

St Teresa's is seeking a Campus Safety and Student Support Officer to be a friendly, proactive presence on campus. The role blends campus safety, learner support and behaviour guidance to help create a positive learning environment.

You will build relationships with learners, patrol the campus, de-escalate conflicts and assist with safeguarding processes. This is a hybrid role with full-time hours and ongoing training.

Qualifications

• Experience in security, behaviour support, youth work or similar public-facing role with incident response.
• Clear communication skills and ability to set boundaries with learners.
• Willingness to complete safeguarding training and follow reporting procedures.

Responsibilities

• Build positive relationships with learners and maintain a visible presence across campus.
• Patrol campus buildings and grounds to support security and access control.
• Promote safe, respectful environment and intervene early to support behaviour.
• Respond to incidents and emergencies with calm, clear communication.
• Support learner wellbeing and safeguarding, escalating concerns when needed.
• Assist with learner interventions, incident recording and follow-up actions.

Skills

Security experience

Behaviour support

Youth work

Education sector

Incident response

Conflict management

De-escalation

Safeguarding awareness

Clear communication

Digital systems

Education

First-aid training

Behaviour-support qualification

Tools

Smoothwall

Job description

Campus Safety and Student Support Officer

Position Start Date: Immediate Contract Type: Full-time Contract Term: Permanent

Application Close: 12/11/2026 Midnight Date of Interviews: TBC

Be the friendly face that helps keep our campus safe, welcoming and thriving.

We're looking for a proactive and approachable individual who is passionate about supporting young people and creating a positive learning environment. This is a varied role where you'll combine campus safety, learner support and behaviour guidance to make a real difference every day.

Key Responsibilities:

• Building positive relationships with learners while maintaining a visible presence across campus and promoting a safe, respectful environment.
• Patrolling campus buildings and grounds, helping to ensure security, manage access and respond to concerns quickly and professionally.
• Encouraging positive behaviour through early intervention, restorative conversations and supportive guidance.
• Responding to incidents and emergencies with confidence, using effective communication and de-escalation techniques.
• Supporting learner wellbeing and safeguarding, identifying concerns and ensuring they are appropriately escalated.
• Working closely with the Positive Behaviour Officer, assisting with learner interventions, incident recording and follow-up actions.
• Helping to identify trends and prevent issues before they elevate, contributing to a proactive and supportive campus culture.
• Acting as operational support during the Positive Behaviour Officer's absence, ensuring learners and colleagues continue to receive timely support.

About You:

• Experience in security, behaviour support, youth work, education or anothre public-facing role involving incident response, conflict management or support for young people
• Ability to build positive relationships with learners whil maintaining clear boundaries and applying expectations
• Ability to remain cal, use de-escalation techniques, assess immediate concerns and seek appropriate support
• Understanding of safeguarding responsibilities and willingness to complete all required training and follow reporting procedures
• Clear verbal and written communication
• Confidence using digital systems and willingness to learn College incident-recording and online-monitoring systems
• Commitment to equality and inclusions
• Willingness to undertake role-specific security, behaviour and emergency-response training
• Experience in FE or other educational setting
• Experience of restorative practice, lower-level behaviour interventions or supporting learners with SEND
• Relevant security, conflict-management, youth-work or behaviour-support qualification; current first-aid training
• Experience with Smoothwall or comparable monitoring systems, safeguarding records or incident-management software

Why choose us?

Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well-connected location both by road and rail.

What we offer:

• A dedicated and friendly team of professionals who are keen to develop and learn
• Excellent pension provision
• Annual Staff Awards
• CPD days - opportunities to grow and development through mentorship and coaching
• Free onsite parking
• Staff appreciation days
• Eye care vouchers
• Onsite Starbucks & Restaurant
• Well-being days & activities
• Electric Vehicle Scheme*
• Discounted gym membership
• Hybrid Working available
• Fully immersive teaching rooms allow simultaneous online teaching at multiple locations
• Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance

* subject to terms & conditions

This role is considered exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are 'protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS filtering guide. It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children.

Shortlisted candidates will be required to complete a self-declaration of their criminal record or information that would make them unsuitable to work with children. Self-declaration is subject to Ministry of Justice guidance on the disclosure of criminal records, further information can be found onGOV UK

USP College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, we therefore expect all staff to share this commitment. The successful applicant will be required to undertake an enhanced disclosure via the Disclosure and Barring Service, and any other checks that the role requires to ascertain suitability for working with children and/or vulnerable adults, which may include online searches.

We will hold and process any personal data, including sensitive (special category) personal data, relating to you in accordance with our legal obligations, in the manner set out in the Privacy Notice for staff and in accordance with our Data Protection Policy, which is set out on the College's website,found here. You should familiarise yourself with our Data Protection Policy (and all other subsidiary policies to it) and comply with them at all times. Neither the Privacy Notice for Staff nor those policies form a part of your contract of employment.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of children and young people. All positions will involve appropriate checks and clearances.