Subsidence Technical Manager

Sedgwick; Manchester; On-site; GBP 65,000 - 85,000; Full time

Job summary

Sedgwick is hiring a Subsidence Technical Manager UK wide. You will lead Building Consultants, delivering technical support on complex claims and initiatives to achieve top-tier service for policyholders and clients.

You will mentor teams, manage licensing, and conduct audits while promoting professional qualifications. This pivotal role shapes our industry and supports growth opportunities within Sedgwick University.

Qualifications

• Experience in managing subsidence claims essential.
• Strong coaching and mentoring skills.
• Organisational and task-tracking ability.
• Ability to work with the extended leadership team in Subsidence.
• Adaptable in high-volume, fast-changing environments.
• Professional, proactive attitude with openness to innovative practices.
• Possession of/building-related professional qualification or extensive industry experience.

Responsibilities

• Provide teams of Building Consultants with technical support on claims and initiatives.
• Mentor Licensing, audits, and complaint resolution; drive revenue targets and customer service.
• Ensure technical quality delivery and reporting to Operations Manager.
• Collaborate with other managers to upskill colleagues and identify growth opportunities.
• Engage with clients to showcase technical expertise and promote development.

Skills

Subsidence claims management

Coaching & mentoring

Organisational skills

Team collaboration

Adaptability

Professional attitude

Professional qualifications

Education

Building-related professional qualification

Job description

United Kingdom

Leeds

London

Cardiff

Glasgow

Birmingham

Manchester

Bristol

Full time

R77038

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Subsidence Technical Manager

Job Location: UK wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Subsidence Technical Manager UK wide.

You will provide teams of Building Consultants with technical support on individual claims and team initiatives. Assisting with queries, referrals, complaints, and complex scenarios, aiming for positive outcomes for Policyholders and Clients and developing internal relationships.

The Technical Manager ensures technical quality delivery from the team, reporting to the team Operations Manager to maintain excellent service.

You will work with other managers to enhance quality, upskill colleagues, and identify growth opportunities. Responsibilities include managing Building Consultants' licencing, mentoring, supporting complaint resolution, and conducting audits. Ensuring accuracy in reserving and decision-making, you will help colleagues deliver revenue targets and top-tier customer service. Promoting technical development through professional qualifications, you will engage in client interactions to showcase technical expertise.

This role suits someone with strong technical expertise, excellent communication skills, and a passion for mentoring and developing others.

The skills you will have when you apply:

• **Experience in managing subsidence claims:** Previous experience in a subsidence claims environment is essential, with a strong background dealing with complex issues.

• **Strong coaching and mentoring skills:** Ability to guide and support team members, providing constructive feedback and fostering their professional growth.

• **Organisational Skills:** Organised, diligent, and able to run tasks through to completion.

• **Ability to work in a team environment:** Comfortable working with the extended leadership team in Subsidence .

• **Adaptability:** Conscientious, hard-working, and flexible during high volumes, with the ability to cope with a fast-changing working environment.

• **Professional Attitude:** Enthusiastic, professional, and positive attitude, with a desire to embrace innovative working practices.

• Professional Qualifications: You will be recognised as a subject matter expert amongst peers and will likely hold a building-related professional qualification and/or have extensive experience in the industry.

The skills that will be developed once working:

• Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.

• Professional Development: We are committed to helping you work towards the chartered building qualification.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• You will join an appropriate incentive (bonus) scheme

• Fully funded company vehicle or cash in lieu allowance

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Employee assistance programme for employee wellbeing

• Group Income Protection

Other benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com