Subscription Management Specialist 6 month FTC Revenue · ·

EcoOnline; United Kingdom; Remote; GBP 35,000 - 60,000; Full time

Job summary

A leading global tech company is on a mission to protect people and the planet, seeking a detail-oriented SaaS Subscription Management Specialist. This role involves optimizing billing operations and managing the subscription lifecycle, ensuring a seamless experience for customers. Ideal candidates will have a degree and relevant experience, along with strong attention to detail. Join a team that drives positive change and offers diverse growth opportunities.

Benefits

Generous Paid Time Off

Extended Parental Leave

Robust Health Coverage

Accelerated Learning Paths

Team Wellness Initiatives

Company-wide Events

Employee Resource Groups

Recognition awards

Qualifications

• 3+ years of experience in SaaS billing or subscription management.
• Strong attention to detail and high level of accuracy.
• Proficient in reporting tools.

Responsibilities

• Support end-to-end subscription lifecycle: activations, renewals, suspensions.
• Monitor customer accounts for discrepancies and resolve promptly.
• Collaborate with sales, finance and renewal teams.

Skills

Attention to detail

Customer success

Cross-functional collaboration

SaaS business models understanding

Education

Bachelor’s degree in Business Administration, Marketing, Customer Success or a related field

Tools

Excel

CRM software (Salesforce preferred)

ERP software (MS FO preferred)

Job description

Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

About the Role

We are seeking a detail-oriented and proactive SaaS Subscription Management Specialist to oversee and optimize our subscription billing operations. This role is critical ensuring a smooth and accurate billing experience for our customers leading to timely cash collection, maintaining up-to-date subscription records and supporting cross-functional teams with key subscription data and insight. This role will be supporting all aspects of the subscription lifecycle, ensuring that customers have a seamless experience from initial sign-up through anniversary/renewal or cancellation.

Key Responsibilities:

• Support end-to-end subscription lifecycle: activations, upgrades/downgrades, renewals, suspensions and cancellations.
• Collaborate with sales, finance and renewal teams to ensure contract and subscription alignment.
• Monitor customer accounts for discrepancies of billing issues and resolve them promptly.
• Correct mistaken invoices and issue credit notes
• Support monthly and quarterly revenue recognition process
• Support renewal teams with price uplift system admin in collaboration with the RevOps Tech team
• Contribute to the optimization of billing workflows and automation tools
• Provide subscription-related support to internal teams and customers as needed.
• Ad-hoc projects subscription, billing and revenue related

What we're looking for:

• Bachelor’s degree in Business Administration, Marketing, Customer Success or a related field.
  3+ years of experience in SaaS billing, subscription management or related operations.
• Strong attention to detail and high level of accuracy
• Proficient in Excel and reporting tools
• Ability to work cross-functionally and manage multiple priorities.
• Good understanding of SaaS business models and subscription management practices
• Proficiency in CRM software (preferred Salesforce)
• Proficiency in ERP software (preferred MS FO)
• Knowledge of revenue recognition principles is a plus

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

Generous Paid Time Off

Extended Parental Leave

️???? Robust Health Coverage

Accelerated Learning Paths

️Team Wellness Initiatives

Company-wide Events

Employee Resource Groups

️ Recognition awards

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.

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