Subject Specialist Advisor

Cambridge University Press & Assessment (CUPA); Cambridge; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

28 days annual leave

Private medical and Permanent Health保险

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking a Subject Specialist Advisor to combine subject expertise with a passion for education and exceptional customer support. You will advise teachers on Cambridge International qualifications and influence how products and support evolve.

Reporting to cross-functional teams, you will respond to enquiries, guide syllabuses, monitor forums, and help improve guidance and materials while collaborating with colleagues across departments.

Qualifications

• Degree-level qualification or equivalent experience.
• Teaching experience at GCSE or A Level or equivalent international qualification level.
• Understanding of assessment; experience in exam marking.
• Experience in a leadership position with syllabus planning and guiding staff.

Responsibilities

• Respond to subject-specific enquiries via email and telephone.
• Provide expert guidance across syllabuses and qualifications in your subject area.
• Work with colleagues to resolve complex subject and assessment enquiries.
• Use customer insight to improve products, services, and support materials.
• Support online subject communities by monitoring forums and responding to questions.
• Create and maintain Help Centre content.
• Contribute to stakeholder sessions, promotional events and webinars.

Skills

Mathematics

ICT

Computer Science

Teaching experience

Leadership

Communication

Education

Degree-level qualification or equivalent experience

Tools

MS Office

Job description

Are you passionate about your subject and excited by the opportunity to use your expertise to support teachers around the world?

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

As a Subject Specialist Advisor, you'll combine your subject expertise with a passion for education and outstanding customer support. You'll help teachers confidently deliver our qualifications, while using their experiences and feedback to influence how we develop our products, services and support.

About the role

You'll be a trusted source of subject expertise for schools and teachers, providing high-quality advice across a range of Cambridge International qualifications, including IGCSE, O Level, International AS and A Level.

Working collaboratively with colleagues across Customer Support, Assessment and other teams, you'll make sure teachers receive clear, accurate and helpful guidance. Just as importantly, you'll bring the voice of our customers back into the organisation, helping us continually improve the support we provide.

Your key responsibilities will include:

• Responding to subject-specific enquiries from schools and teachers via email and telephone.
• Providing expert guidance across a range of syllabuses and qualifications within your subject area.
• Working with colleagues to resolve more complex subject and assessment enquiries.
• Using customer insight and feedback to help improve products, services, guidance and support materials.
• Supporting our online subject communities by monitoring forums and responding to questions.
• Creating and maintaining clear and useful Help Centre content.
• Contributing to stakeholder sessions, promotional events and webinars where required.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About You

You’ll bring a degree-level qualification (or equivalent experience) alongside strong professional expertise in Mathematics, ICT or Computer Science. You’ll have previous teaching experience at GCSE, A Level or equivalent international qualification level, together with a good understanding of assessment and ideally experience of exam marking. You’ll have experience in a leadership position, with responsibilities such as syllabus planning, reviewing student results and supporting or managing colleagues. A confident communicator, you’ll have excellent written and verbal communication skills and be able to build positive, collaborative relationships with a range of stakeholders, including students, teachers, parents and colleagues.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Confidence with customer data/GDPR
• Ability to manage workload in pressured situations
• Accuracy and attention to detail
• Proficient in the use of MS Office

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov website for guidance to understand your own eligibility based on the role you are applying for.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 8th November. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from commencing 30th November.

If you are shortlisted and progressed through the stages, you can expect:

• First stage virtual interview via MS Teams. You will be provided with a role related task in advance of your interview.
• Final stage interview: in-person at our offices in Cambridge.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities