Style Supervisor - W London

Hospitality ON; Greater London; Hybride; GBP 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Complimentary meals

Monthly service charge

Learning & development programmes

Apprenticeships

Holiday entitlement 28 days

Company pension scheme

Recognition & celebration events

Marriott Stay Discount

Résumé du poste

W London seeks a proactive Style Supervisor to lead the Style team in delivering immaculate rooms and public spaces, aligning with the W brand’s bold presentation. You will supervise inspections, guide arrivals of new staff, and manage daily operations to ensure guest-ready spaces with a touch of wow.

You will collaborate across departments, maintain inventory, and champion health and safety, reflecting the brand’s high standards and Whatever/Whenever service philosophy.

Qualifications

• Lead with flair: supervise and support the Style team to deliver exceptional cleanliness and presentation across guest rooms and public spaces.
• Quality control, the W way: conduct thorough inspections to ensure rooms meet brand standards and are guest-ready with a wow touch.
• Train and inspire: onboard new team members and provide ongoing coaching to maintain high performance.
• Operational oversight: manage daily Style operations, including shift planning and task delegation for smooth transitions between shifts.
• Guest-first mindset: respond promptly and professionally to guest requests and feedback in line with Whatever/Whenever service.
• Inventory management: monitor stock levels of linens and cleaning supplies to avoid shortages or waste.

Responsabilités

• Lead with flair and supervise the Style team to deliver exceptional cleanliness and presentation across guest rooms and public spaces.
• Perform thorough inspections to ensure each room meets brand standards and remains guest-ready with a wow factor.
• Onboard new team members and provide ongoing coaching to sustain high performance and a culture of excellence.
• Oversee daily Style operations, including shift planning, task delegation, and ensuring smooth transitions between shifts.
• Respond promptly to guest requests and feedback, upholding the Whatever/Whenever service philosophy.
• Monitor and maintain stock levels of linens, amenities, and cleaning supplies to ensure availability without excess.
• Collaborate with Welcome Office, Engineering, and other departments to coordinate room readiness and resolve issues quickly.
• Uphold hygiene, safety, and cleanliness standards in line with brand and legal requirements.

Description du poste

From guest rooms to our W Living Room, this department is responsible for delivering immaculate presentation, elevated cleanliness, and a bold sense of style that reflects the W brand.

W LONDON – CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

THE STYLE TEAM

At W London, the Style Department is more than housekeeping. It’s the team behind the scenes that ensures every space looks and feels extraordinary. From guest rooms to our W Living Room, this department is responsible for delivering immaculate presentation, elevated cleanliness, and a bold sense of style that reflects the W brand. With an eye for detail and a passion for perfection, our Style team creates the polished, playful, and unforgettable environment our guests expect — and love.

YOUR ROLE IN THE SPOTLIGHT

• Lead with flair– Supervise and support the Style team to deliver exceptional cleanliness and presentation across guest rooms and public spaces.
• Quality control, the W way– Conduct thorough inspections to ensure rooms meet brand standards and are always guest-ready, with a touch of wow.
• Train and inspire– Onboard new team members and provide ongoing coaching to maintain high performance and a culture of excellence.
• Operational oversight– Manage daily Style operations, including shift planning, task delegation, and ensuring smooth transitions between shifts.
• Guest-first mindset– Respond promptly and professionally to guest requests and feedback, ensuring every interaction reflects our Whatever/Whenever service philosophy.
• Inventory management– Monitor and maintain stock levels of linens, amenities, and cleaning supplies, ensuring availability without excess.
• Cross-department collaboration– Work closely with Welcome Office, Engineering, and other departments to coordinate room readiness and resolve issues efficiently.
• Health & safety champion– Uphold hygiene, safety, and cleanliness standards in line with brand and legal requirements, with meticulous attention to detail.
• Reporting & documentation– Maintain accurate records of inspections, maintenance needs, and team performance to support operational excellence.
• Brand ambassador– Embody the W spirit in every action, fostering a stylish, energetic, and welcoming environment for guests and team members alike.

YOUR EFFORTS, OUR APPRECIATION

• Complimentary Meals -Enjoy tasty and varied meals every day in our Green Room canteen.
• Monthly Service Charge -Receive a service charge payment each month.
• Learning & Development -Access industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Apprenticeships -Take advantage of apprenticeship programmes designed to support your growth and development in your role.
• Holiday Entitlement -28 days of holiday including public holidays, with enhanced benefits based on length of service. (Pro rata)
• Refer a Friend Scheme -Earn £250 when you successfully refer a new team member. (Terms & Conditions apply)
• Company Pension Scheme -Plan for your future with our secure and supportive pension offering.
• Recognition & Celebration -We celebrate success through awards, recognition events, and career milestone celebrations.
• High Street Discounts -Enjoy exclusive discounts on shopping, eye tests, cinema tickets, technology, and more.
• Monthly Associate Events -Participate in a vibrant calendar of fun, associate-focused events.
• Long Service Recognition -Dedicated appreciation events to honour your career milestones with the company.
• Global Marriott Stay Discount -Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• Health Assured & Wisdom App -24/7 confidential support for your mental, emotional, and financial wellbeing.
• Food & Beverage Discount -Receive 20% off in all food and beverage outlets within Marriott properties.
• Spa Discount -Relax and recharge with 30% off treatments in our Away Spa.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.